GI Medicine Service Manager

NHS; Greater London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A major NHS trust in the UK is seeking a motivated Service Manager to join their GI Medicine Team on a fixed-term contract. The role involves overseeing operational support for the GI Medicine Service, including managing an admin team and leading on cancer waiting times. Ideal candidates will have proven managerial experience, strong communication skills, and the ability to work under pressure. This full-time position offers a salary of £46,419 to £55,046 per annum, inclusive of HCAS.

Qualifications

• Proven managerial experience in a complex organization, preferably NHS.
• Experience in service improvement and development.
• Track record of managing budgets and leading staff.

Responsibilities

• Provide operational support to the GI Medicine Service.
• Manage an admin team for outpatient and treatment booking.
• Lead on cancer waiting times and manage the RTT pathway.

Skills

Excellent communication skills

Ability to work under pressure

Strong negotiation skills

Leadership of staff

Quality-focused

IT skills

Education

Degree or equivalent professional qualification

Job description

Job Summary

An exciting opportunity has arisen for a motivated and focused Service Manager to join the GI Medicine Team on a fixed term contract.

As Service Manager you will provide operational support to the GI Medicine Service, including both Gastroenterology outpatients and our specialist GI Physiology unit. You will be responsible for managing an admin team responsible for outpatient and treatment booking, patient queries and general administration support to the medical and surgical teams. Reporting to the Assistant General Manager you will lead on cancer waiting times and be responsible for the RTT pathway.

Main Duties

We are looking for an individual who has proven experience of leading and running a service. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will need to have a proven track record of managing key performance targets and have proven experience in people management. You will be a team player with the drive and energy to improve the patient experience.

The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, and able to work autonomously as well as part of a team.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

About Us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted: 11 December 2025

Pay Scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working Pattern

Full-time

Reference Number

309-UCLH-7183

Job Locations

University College London Hospital

250 Euston Road

London

NW1 2PG

Responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person Specification

Knowledge

• Degree and/or an appropriate professional qualification or equivalent.

Experience

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in service improvement and development
• Proven experience in effective management of budget and effective leadership of staff.
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Proven track record of working under pressure to strict deadlines
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
• Quality focussed with an innovative approach and the ability to solve complex problems
• Excellent IT skills
• Evidence of political awareness and sensitivity to the high profile of the Trust

Other requirements, including

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Employer name: University College London Hospitals NHS Foundation Trust

Address:

University College London Hospital

250 Euston Road

London

NW1 2PG

Employer's website

https://www.uclh.nhs.uk