German Technical Support Engineer Permanent

F4P; Guildford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A tech support company in Guildford is looking for an experienced customer support agent who is fluent in English and has business level German. The role involves translating customer issues and assisting the team in resolving software application inquiries. The company offers competitive benefits including healthcare, pension, and opportunities for skill progression.

Benefits

Starting salary based on experience

Casual Dress

Healthcare

Pension

Discretionary Bonus

Cycle to Work Scheme

Childcare Vouchers

Discounts on gym membership and gadgets

Free mobile with unlimited text and calls

Qualifications

• Fluent English is vital, plus business level German is required.
• Experience in supporting software applications or helpdesk experience.
• Ideally have knowledge in SQL, XML, or Report Builder.

Responsibilities

• Translate customer issues from German to English for developers.
• Provide telephone support and troubleshooting for software applications.

Skills

Fluent in English

Business level German

Customer service skills

Technology knowledge

Tools

SQL

XML

Report Builder

Job description

What do you need?

• Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.

What’s on offer?

• Starting salary £, dep. exp.
• Opportunity to progress your skills and experience
• days holiday plus BH, rising to on length of service
• Pension
• Parking at office, when return to office, currently working from home
• Healthcare
• Hours 8-4 : or 9 : -6; .5 hours – 1 hour for lunch
• Casual Dress
• Social Events twice year – free
• Cycle to Work Scheme
• Childcare Vouchers
• Healthcare includes % discount off gym next door, % off cycles
• Discounts on other gadgets and products
• Free mobile unlimited text and calls, 4Gb data + £ extra in case abroad for personal calls
• New phone every 2 years
• Laptop
• Discretionary Bonus
• Have been working from home since March.