German speaking Wholesale Customer Service Representative

Language Matters Recruitment Consultants Ltd; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a German speaking Wholesale Customer Service Representative in London. The role involves handling client queries, processing orders, and providing top-notch customer service in a fast-paced environment. Ideal candidates will be fluent in German and English, have experience in wholesale customer support, and possess strong communication skills. This position offers a hybrid work scheme and is full-time on a 12-month contract basis.

Qualifications

• Required to have experience providing wholesale customer support services.
• Previous experience dealing with wholesale clients and B2B customers is essential.
• Interest in fashion, luxury or the retail industry is desirable.

Responsibilities

• Being the first point of contact for all client's queries.
• Proactively dealing with any returns and exchange issues.
• Processing and tracking of orders.

Skills

Fluent in German

Fluent in English

Strong communication skills

Excel VLOOKUP and Pivot tables

Job description

German speaking Wholesale Customer Service Representative

German speaking Wholesale Customer Service Representative

5 days ago Be among the first 25 applicants

Language Matters Recruitment Consultants Ltd provided pay range

This range is provided by Language Matters Recruitment Consultants Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Reference: BH-28179

Job Title: German speaking Wholesale Customer Service Representative

Job Type: Contract, Full time (12 month FTC)

Employment Start Date: ASAP

Location: London, England (hybrid)

Due to strong sales performance and growth, our client, a leading multinational fashion company is looking for a German speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent. You will be joining their multilingual team in central London and be working on a hybrid scheme.

Your responsibilities will include:

• Being the first point of contact for all client’s queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
• Proactively dealing with any returns and exchange issues
• Processing and tracking of orders
• Working alongside the sales team and other departments where required
• Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for!

Profile:

• Required to be fluent in German and English, both written and spoken
• Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must.
• Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
• Previous experience dealing with wholesale clients and B2B customers is essential
• Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
• An interest in fashion, luxury or the retail industry is desirable
• Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders

To apply, please send your CV in English and in Word format to Valentina.

languagematters is acting as an employment agency in relation to this vacancy.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Retail Apparel and Fashion and Retail

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