German-Speaking Hybrid Customer Success Associate

Advancing People; Huntingdon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment specialist is seeking a fluent German speaker for a client account management role. Working remotely but requiring 1-2 days in the office in Huntingdon, the successful candidate will manage customer inquiries, provide quotes, and educate clients on products. An excellent communicator with strong customer service skills is essential. The role offers a salary of £28,000 plus bonuses and benefits.

Benefits

Bonus/commission

Training on products

Qualifications

• Fluent in German and English.
• Effective communicator at all levels.
• Ability to work under pressure.
• Self-motivated with a flexible approach.

Responsibilities

• Respond to customer inquiries via telephone and email.
• Provide quotes for products and follow through negotiations.
• Educate customers on product functionality.
• Resolve customer complaints efficiently.
• Maintain clear documentation in Salesforce & Freshdesk.

Skills

Fluent written and spoken German

Effective communication skills

Excellent customer service skills

Problem-solving attitude

PC literate

Tools

Salesforce

Freshdesk

Job description

A recruitment specialist is seeking a fluent German speaker for a client account management role. Working remotely but requiring 1-2 days in the office in Huntingdon, the successful candidate will manage customer inquiries, provide quotes, and educate clients on products. An excellent communicator with strong customer service skills is essential. The role offers a salary of £28,000 plus bonuses and benefits.