German Speaking Customer Support Advisor

Express Recruitment; Nottingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Support Advisor for a 12-month contract in Nottingham. This role involves overseeing the order process and handling customer inquiries, requiring bilingual skills in German and English. Benefits include hybrid working and professional development opportunities. The salary is up to £24,000 per annum based on experience.

Benefits

Hybrid working (3 days from home)

Retail discounts

Casual dress code

Qualifications

• Bilingual written and verbal communication skills in German and English.
• Professional telephone manner is essential.
• Experience in a telephone based customer service role is highly advantageous.

Responsibilities

• Oversee the end-to-end order process from receipt to delivery.
• Handle customer inquiries across multiple channels.
• Resolve issues relating to availability and delivery.

Skills

Bilingual written and verbal communication in German and English

Professional telephone manner

Experience in a telephone based customer service role

IT skills, confident with MS Office

Ability to work under pressure

Job description

German Speaking Customer Support Advisor

Location: Nottingham

Posted: 2 days ago

Category: Express Recruitment

Express Recruitment is recruiting for an established, thriving international company based in Nottingham, looking to expand their busy team with a German speaking candidate on an initial 12‑month fixed term contract.

There are fantastic career progression opportunities with this role, including full training provided. Benefits include hybrid working (3 days working from home), retail discounts and a casual dress code.

• Oversee the end‑to‑end order process, from receipt to delivery and invoicing
• Handle customer inquiries promptly and professionally across multiple channels
• Resolve issues relating to availability, delivery, pricing, billing and claims
• Share accurate product information and customer feedback to support sales and development
• Contribute to team operations through workload sharing and regional/language support
• Maintain brand standards and act as an ambassador in all communications

Skills & Experience

• Bilingual written and verbal communication skills in German and English
• Professional telephone manner and communication skills essential
• Experience in a telephone based customer service role highly advantageous
• IT skills, confident with MS Office functions
• Ability to work under pressure, must remain calm during busy periods

Vacancy Summary

Hours: Full time

Salary: Up to £24,000 per annum D.O.E

Job Type: 12 month FTC