German speaking Customer Success Manager

JR United Kingdom; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global eCommerce platform in London is seeking a German speaking Customer Success Manager to own client success in the DACH market. The role involves driving client strategy, managing relationships, and collaborating with product and sales teams. Ideal candidates will have experience in eCommerce and fluency in both German and English. Competitive package including bonuses and RSUs offered.

Benefits

Competitive salary

Bonus and commission

RSUs available

Qualifications

• Fluency in both German and English is essential.
• Experience in eCommerce, ideally in Customer Success or Account Management.
• Strong communication and relationship building skills are a must.

Responsibilities

• Own the success of clients in the DACH market as a trusted advisor.
• Drive client strategy, retention, and expansion.
• Collaborate cross-functionally with product, sales, and tech teams.

Skills

Fluency in German

Fluency in English

Experience in eCommerce

Excellent communication

Relationship building

Strategic mindset

Strong commercial acumen

Job description

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German speaking Customer Success Manager, london (city of london)

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Client:

Alderson James

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week).

What you'll be doing:

• Own the success of clients in the DACH market, acting as a trusted advisor
• Drive client strategy, retention and expansion
• Collaborate cross-functionally with product, sales, and tech teams
• Work with senior stakeholders at globally recognised brands

What they’re looking for:

• Fluency in German and English is essential
• Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy
• Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
• A strategic mindset with strong commercial acumen
• Excellent communication and relationship building skills

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer