German speaking Customer Service Advisor

French Selection UK; Wigan; Hybrid; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a German speaking Customer Service Advisor to join a dynamic team in Wigan. You will manage customer engagements from inquiry to delivery, ensuring exceptional service. Ideal candidates are fluent in German and possess strong organizational and communication skills. This role offers a hybrid working model and a salary of up to £29,000 per annum plus additional benefits.

Qualifications

• Fluent in German (written and spoken) is essential.
• Experience in a customer service role preferred.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Serve as the main point of contact for customers managing the order process.
• Handle customer enquiries and complaints ensuring timely responses.
• Build strong relationships with customers and key accounts.

Skills

Fluent German

Customer service experience

Organisational skills

Communication skills

Team player

Proactive personality

Tools

SAP

Job description

German speaking Customer Service Advisor

Location: Wigan
Hybrid working
Salary: Up to £29,000 per annum plus great benefits
Ref: 4296GC

Company Profile

A diversified manufacturer and supplier who combine innovation and sustainability in their business practice.

Responsibilities

Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery.

The Role

• Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses.
• Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers.
• Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution.
• Monitor and manage open orders liaising with internal departments.
• Identify and action any special client shipping requirements.
• Escalate enquiries as needed to the Team leader.
• Provide proactive assistance to the team and other departments within the company as needed.

Candidate's Profile

• Fluent German (written and spoken) – Essential.
• Experience in a customer service role is preferred.
• Exceptional organisational skills and attention to detail.
• Proactive, confident and dynamic personality.
• Excellent communication skills and a team player.
• Computer literate (with experience in SAP an advantage).