German Speaking Customer Service Advisor

Brook Street; Liverpool City Region; Hybrid; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a motivated German-speaking Customer Service Advisor to provide outstanding customer experiences in Liverpool. In this hybrid role, you will handle interactions across multiple channels, solve problems, and help enhance our brand reputation. Candidates with strong communication skills and a proactive approach are encouraged to apply. Full training will be provided.

Qualifications

• Fluent in both German and English, with strong spoken and written skills.
• Excellent communication and interpersonal abilities.
• Customer service experience is desirable but not essential.

Responsibilities

• Handle customer interactions professionally and promptly.
• Provide personalized experiences for customers.
• Meet individual and team performance targets.

Skills

Fluent in German and English

Excellent communication and interpersonal skills

Strong problem-solving abilities

Customer-focused mindset

Ability to adapt to changing priorities

Proactive and professional approach

Job description

Liverpool, L3 (Hybrid after training)

£25,837.50 per annum

37.5 hours/week, Mon-Fri, shifts between 7:00am-6:00pm

About the Role

We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.

Key Responsibilities

• Handle all customer interactions in a prompt, friendly, and professional manner.
• Interact with customers across all channels as a blended agent.
• Provide a high-touch, personalised experience for every customer.
• Answer questions, solve problems, and recommend services that meet customers' needs.
• Promote memberships to non-members and advise customers on available services.
• Ensure quality capture and maintenance of customer data.
• Identify, highlight, and elevate service-related issues or trends as needed.
• Meet and maintain individual and team performance targets.

Skills & Attributes

• Fluent in German and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work effectively across multiple channels and adapt to changing priorities.
• Positive, proactive, and professional approach to work.
• Experience in customer service is desirable but not essential; full training provided.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.