German Speaking Customer Service Advisor

Brook Street; Liverpool; Hybrid; GBP 26,000; Full time

Job summary

A recruitment agency in Liverpool is seeking a motivated German-speaking Customer Service Advisor. The role involves delivering outstanding customer experiences and supporting brand reputation. The ideal candidate will be fluent in both German and English, possess excellent communication skills, and have a customer-focused mindset. Full training will be provided for those with less experience. Hybrid work options available after training.

Qualifications

• Fluent in German and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Experience in customer service is desirable but not essential.

Responsibilities

• Handle all customer interactions in a prompt, friendly, and professional manner.
• Interact with customers across all channels as a blended agent.
• Provide a high-touch, personalised experience for every customer.
• Answer questions and solve problems.
• Ensure quality capture and maintenance of customer data.
• Meet and maintain individual and team performance targets.

Skills

Fluent in German and English

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Ability to adapt to changing priorities

Interpersonal skills

Job description

Liverpool, L3 (Hybrid after training)

£25,837.50 per annum

37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm

About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.

Key Responsibilities

• Handle all customer interactions in a prompt, friendly, and professional manner.

• Interact with customers across all channels as a blended agent.

• Provide a high-touch, personalised experience for every customer.

• Answer questions, solve problems, and recommend services that meet customers' needs.

• Promote memberships to non-members and advise customers on available services.

• Ensure quality capture and maintenance of customer data.

• Identify, highlight, and escape service-related issues or trends as needed.

• Meet and maintain individual and team performance targets.

Skills & Attributes

• Fluent in German and English (spoken and written).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to work effectively across multiple channels and adapt to changing priorities.

• Positive, proactive, and professional approach to work.

• Experience in customer service is desirable but not essential; full training provided.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.