German speaking Customer Service Advisor

French Selection; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A leading recruitment consultancy located in Glasgow is looking for a German speaking Customer Service Advisor. This role involves assisting customers with bookings, managing inquiries, and providing support with amendments. The ideal candidate should be fluent in German, have previous customer service experience, and possess excellent communication and organisational skills. The position offers a salary of £26,500 plus bonus and supports a hybrid work model.

Qualifications

• Fluent in German is essential for this role.
• Previous experience in a customer service role is ideal.
• Candidates should be proactive and have excellent communication and organisational skills.

Responsibilities

• Assist customers with bookings and inquiries.
• Manage bookings from provisional to confirmed.
• Provide support with booking amendments.
• Give advice on different tours available.
• Liaise with suppliers and create strong relationships.

Skills

Fluent in German (written and verbally)

Excellent communication skills

Organisational skills

Proactive and dynamic personality

IT literate

Job description

FRENCH SELECTION (FS)

German speaking Customer Service Advisor

Location: Glasgow - Hybrid

Salary: £26,500 plus bonus

Ref: 1202DE

To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 1202DE

The Company

Very well-established company in the travel industry

Main duties

Assist customers with bookings and any enquiries they may have

The role

• Manage bookings from provisional to confirmed
• Provide support with bookings amendments
• Give advice to customers on different tours available to them
• Liaise with suppliers and create strong working relationships with them
• Quickly adapt to change such as accommodation closures or travel disruptions

The candidate

• Fluent in German (written and verbally) - Essential
• Previous experience in a customer service role - Ideal
• Proactive, confident and dynamic personality
• Excellent communication and organisational skills
• IT literate

Salary: £26,500 plus bonus

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic