German Speaking Customer Service Advisor

Simple Online Healthcare; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A healthcare service provider in Glasgow is seeking a German-speaking Customer Service Representative to enhance the customer experience. You will handle inquiries and support customers through various channels, demonstrating problem-solving skills and a customer-centric approach. The ideal candidate has proficiency in German, experience with customer service tools, and is adaptable. This role offers competitive salary, perks such as private healthcare and hybrid working arrangements.

Benefits

33 days holiday

Private healthcare

Enhanced Company Pension

Hybrid working

Quarterly Team Training and Social Budget

Qualifications

• Experience in customer service roles with a focus on handling inquiries and support.
• Ability to engage with vulnerable customers in a compassionate manner.
• Willingness to participate in ongoing training and support.

Responsibilities

• Provide comprehensive support for customer inquiries and concerns.
• Engage with customers across multiple channels and ensure satisfaction.
• Act as an advocate for customers in a fast-paced environment.

Skills

German language proficiency

Problem-solving skills

Multitasking

Tools

Zendesk

Job description

Overview

Are you ready to take your customer service skills to the next level? We’re looking for a German-speaking individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. The role is based in Glasgow’s East End with the option to work remotely from across the UK. German language skills are essential, preferably native.

So, what will you be doing? As the first point of contact for our customers, you’ll handle calls, respond to emails, and engage via social and other channels through our ticketing system, showcasing a customer-centric mindset and problem-solving abilities.

Responsibilities

• Provide comprehensive support for general inquiries, missing orders, and customer concerns related to prescriptions or purchases; coordinate with internal and external teams to ensure timely resolution.
• Handle call, ticket, and email interactions and contribute to maintaining high-quality customer experiences; progressively take on additional tasks that challenge and excite you as you grow in the role.
• Act as a customer advocate, delivering world-class service and contributing to the ongoing evolution of our service offering in a fast-paced environment.

Qualifications

• German language proficiency, preferably native; willingness to travel to the office is a plus but not required (remote work available).
• Experience with Zendesk (or similar) and ability to handle vulnerable customers; strong problem-solving and multitasking skills.
• Willingness to participate in training and ongoing support to ensure success in the role.

Requirements & Additional Information

• Salary: £26,208 per year; Hours: 37.5 per week; Languages: German
• Sponsorship: We are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.

Benefits & Perks

• 33 days holiday (inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days; birthday day off; company share scheme
• Private healthcare (Bupa), Income Protection, Cycle to Work, My Gym Discounts, Enhanced Company Pension, Quarterly Team Training and Social Budget
• Enhanced Maternity and Paternity Leave, Rewarding bonus incentive scheme, 24/7 wellbeing support line, Love2Shop discount
• Hybrid working (3 days in the office after probation); office extras such as fresh fruit and a free coffee machine

The Simple Online Healthcare Promise: Founded in 2015, we began as a small pharmacy with big dreams and are trusted by over 1000 patients per day. We are an Equal Opportunity Employer and part of the 2023 Circle Back Initiative, committing to respond to every applicant.

Ready to embark on an exhilarating career journey with us? Apply today to revolutionise customer service and make a real difference.