German Speaking Customer Service Advisor

French Selection UK; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A reputable travel service company in Scotland is seeking a German Speaking Customer Service Advisor. The role involves assisting customers with bookings, providing advice on various tours, and managing bookings. Candidates should be fluent in German and possess strong communication and organisational skills. This position offers a hybrid working model and competitive salary with bonuses. Join us to further enhance customer experiences in the travel industry.

Qualifications

• Fluent in German (written and verbally) is essential.
• Previous experience in a customer service role is ideal.
• Proactive, confident, and dynamic personality required.

Responsibilities

• Assist customers with bookings and any enquiries they may have.
• Manage bookings from provisional to confirmed.
• Provide support with booking amendments.
• Advise customers on available tours.
• Liaise with suppliers and create strong relationships.

Skills

Fluent in German

Excellent communication skills

Organisational skills

Proactive personality

IT literate

Job description

German Speaking Customer Service Advisor

Location: Glasgow – Hybrid

Salary: £26,500 plus bonus

Ref: 1202DE

Company Profile

Very well‑established company in the travel industry

Main duties:

• Assist customers with bookings and any enquiries they may have

The role:

• Manage bookings from provisional to confirmed
• Provide support with bookings amendments
• Give advice to customers on different tours available to them
• Lia with suppliers and create strong working relationships with them
• Quickly adapt to change such as accommodation closures or travel disruptions

Candidate's Profile:

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• Fluent in German (written and verbally) – Essential
• Previous experience in a customer service role – Ideal
• Proactive, confident and dynamic personality
• Excellent communication and organisational skills
• IT literate