German Speaking Customer Service Advisor

Optima UK Inc Ltd; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established retail brand in the UK is seeking a German Speaking Customer Service Advisor to join their team in Leicester. In this role, you will provide first-class support to customers through various channels, enhancing customer loyalty and satisfaction. Responsibilities include responding to inquiries, handling orders, and resolving issues efficiently. This position offers a competitive salary and a range of benefits, including discounts and bonus opportunities.

Benefits

30% staff discount on clothing

Targeted annual bonus scheme

25 days holiday plus bank holidays

Online benefits portal

Virtual GP service

Free onsite parking

Qualifications

• Fluency in German is essential for customer interactions.
• Experience in a customer service role preferred.
• Ability to handle multiple communication channels (phone, email, chat).

Responsibilities

• Answer customer enquiries via phone, email, and chat.
• Handle orders, delivery queries, and refund requests.
• Resolve customer issues quickly while meeting service targets.

Skills

Fluent German

Excellent communication skills

Customer service experience

Job description

Job Title : German Speaking Customer Service Advisor

Location : Leicester

Salary : £27,500 per year + annual bonus

Benefits :

30% staff discount on all current clothing ranges

Targeted annual bonus scheme

25 days holiday plus bank holidays

Online benefits portal with retail and entertainment discounts

Virtual GP service for you and your household

Free onsite parking

Friendly, multilingual team environment
Hours : Monday to Friday, shifts between 9 : 00am and 7 : 00pm (9 : 00am-5 : 00pm, 10 : 00am-6 : 00pm, 11 : 00am-7 : 00pm)

About the Company

Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards.

The Role

As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience.

What You'll Do

Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service

Handle orders, delivery queries, and refund requests across multiple markets

Resolve customer issues quickly and effectively while meeting service targets...