German Speaking Customer Service Advisor

Express Recruitment; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a German Speaking Customer Service Advisor to provide high-quality support through phone and email. The ideal candidate will be fluent in German and have strong communication skills. Responsibilities include acting as the first point of contact for customer inquiries, processing orders, and managing customer accounts. This is a full-time permanent role in East Midlands offering a collaborative working environment.

Qualifications

• Fluent in German (spoken and written).
• Ability to build rapport with customers and colleagues.
• Experience in a contact centre or customer service role is desirable.
• Attention to detail and efficiency under pressure.
• Confident using computer systems and managing tasks.

Responsibilities

• Act as the first point of contact for customers.
• Provide comprehensive information about products and services.
• Process customer orders, exchanges, and returns accurately.
• Manage new customer accounts and maintain existing ones.
• Handle debt management and credit control activities.

Skills

Fluent German

Communication skills

Attention to detail

Job description

Overview

German Speaking Customer Service Advisor

Express Recruitment are delighted to be working in partnership with an established but expanding business in their search for a German Speaking Customer Service Advisor to join their dedicated Customer Care team.

The successful candidate will be fluent in both written and spoken German and will take responsibility for providing high-quality support to customers across phone and email channels. This is an opportunity to join a company renowned for exceptional service and a friendly, collaborative working environment.

Responsibilities

• Act as the first point of contact for inbound and outbound calls and email communications
• Provide customers with comprehensive information about the company’s products and services
• Process customer orders, exchanges and returns accurately and promptly
• Set up and manage new customer accounts and maintain existing ones
• Undertake active debt management and credit control activities
• Cancel orders listed on the suspended order report
• Input cheque orders and prepare letters for dispatch
• Support warehouse operations by processing returns and handling coupon exchanges that cannot be completed in the warehouse

Qualifications

• Fluent in German (spoken and written)
• Communication skills, with the ability to build rapport with customers and colleagues
• Previous experience in a contact centre or customer service role (desirable)
• Attention to detail and ability to work efficiently under pressure
• Confident using computer systems and managing multiple tasks simultaneously

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on the site or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday

Job Type: Full Time, Permanent

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.