German Speaking Customer Service

Brook Street; Coventry; On-site; GBP 27,000; Full time

Job summary

A customer service agency in Coventry is seeking a Customer Support Representative to provide exceptional service to EU and UK customers. The ideal candidate will be fluent in English and German, possess strong communication skills, and be confident in using computer systems. This position offers the opportunity to join a friendly team and contribute to customer satisfaction. Training on new products will be provided.

Qualifications

• Fluency in English and German (written and spoken).
• Confident using computer systems and quick to learn new tools.
• Strong communication skills and a passion for helping others.

Responsibilities

• Deliver exceptional customer service via phone, email, and social media.
• Log and manage product enquiries and faults accurately.
• Provide first-line support and advice to customers.
• Achieve departmental KPIs and contribute to continuous improvement.
• Keep up to date with new products, processes, and regulations.

Skills

Fluency in English

Fluency in German

Strong communication skills

Confident using computer systems

Passion for helping others

Job description

Location: Coventry City Centre
Salary: £27,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

Deliver exceptional customer service via phone, email, and social media.

Log and manage product enquiries and faults accurately within agreed SLAs.

Provide first-line support and advice to customers.

Achieve departmental KPIs and contribute to continuous improvement.

Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

Fluency in English and German (written and spoken).

Confident using computer systems and quick to learn new tools.

Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team