German-Speaking CSM (Hybrid) — Drive AI-Driven Value

Zendesk; Shefford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading customer service software company is seeking a Customer Success Manager who speaks German to help customers achieve their business outcomes efficiently. This hybrid role requires proactive engagement with customers to drive product adoption and ensure customer satisfaction. The ideal candidate will have over 4 years of experience in customer success and must be fluent in both German and English.

Qualifications

• 4+ years of related experience in Customer Success/Experience.
• Proven ability to influence across multiple levels.
• Experience in supporting AI-powered solutions in customer-facing roles is a plus.

Responsibilities

• Proactive customer health management through intentional engagement.
• Work across the customer's organization to ensure satisfaction.
• Collaborate closely with Zendesk customers and colleagues.

Skills

Customer Success Management

Fluency in German

Fluency in English

Interpersonal skills

Quantitative analysis

Education

Bachelor degree in Computer Science, Information Sciences, Technology, Engineering, or Business

Tools

Gainsight

Job description

A leading customer service software company is seeking a Customer Success Manager who speaks German to help customers achieve their business outcomes efficiently. This hybrid role requires proactive engagement with customers to drive product adoption and ensure customer satisfaction. The ideal candidate will have over 4 years of experience in customer success and must be fluent in both German and English.