German Speaking Complaints Handler

Pertemps; Glasgow; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A global client based in Glasgow is looking for a candidate fluent in German and English for a customer service role. This hybrid position requires previous complaint handling experience, excellent communication skills, and the ability to work within regulatory frameworks. The salary is £27k, with competitive benefits including a pension scheme and private medical cover. Candidates must already reside in Scotland with full right to work status.

Benefits

Competitive salary & pension scheme

25 days annual leave plus ability to purchase 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Qualifications

• Previous experience in a complaint handling role.
• Experience in liaising with the Financial Ombudsman or other regulatory bodies is desirable.
• Insurance knowledge is desirable, but not essential.

Responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly.
• Investigate complaints thoroughly, correctly identifying root causes.
• Write Final Resolution Letters.
• Meet the company’s Quality and Efficiency Standards.
• Focus on SLA’s and Regulatory timelines.
• Manage caseload for your language skills including English.
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework.

Skills

Fluent in German

Fluent/Advanced English

Excellent Listening Skills

High Standards of verbal and written Communication

Tools

Microsoft Office Packages

Job description

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in German and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality. The role is working hybrid, salary £27k and the benefits are fantastic.

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover, Employee Share Purchase Plan, Life Assurance

YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

Key Responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet company’s Quality and Efficiency Standards
• Focus on SLA’s and Regulatory timelines
• Pipeline/Caseload management for your language skills including English
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Previous experience in a complaint handling role
• Fluent in German
• Fluent/Advanced English
• Excellent Listening Skills is a must
• High Standards of verbal and written Communication skills is a must
• Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable, but not essential

I look forward to receiving your application.

Pertemps acts as both an employment business and an employment agency.