German & English Speaking Customer Advisor

SOUTH WEST RECRUITMENT Careers; Greater London; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency in Greater London is seeking a permanent Customer Service Advisor who is fluent in both English and German. The role involves responding to customer queries via email and phone, translating communications, and providing excellent customer service in a hybrid working environment. The ideal candidate will possess strong communication skills and a willingness to assist customers with their challenges.

Responsibilities

• Respond to English and German emails and calls.
• Handle customer queries and translate replies between English and German.
• Deliver customer service excellence in phone and written communication.

Skills

Fluent in English

Fluent in German

Empathy

Confident and professional manner

Willingness to help

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

• Hybrid for London office

Main Purpose of role

• Responding to English and German emails, answering English and German calls
• Dealing with customer queries on our system and translating replies from English to German and German to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary

£26,312 per annum

Location

• Hybrid for London office

Hours

40 paid hours per week.

Shifts

Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

• IIP Accredited Employer
• great working culture of fun and sociable team environment