German Customer Service Team Manager

Optima UK; England; On-site; GBP 36,000; Full time

Job summary

A leading retail business in Leicestershire is seeking a German Speaking Customer Service Team Leader to oversee a multilingual team. The role involves leading a team, handling escalated queries, and driving customer service excellence. The ideal candidate should be fluent in German and English, with at least 2 years in customer service. Competitive salary and career progression opportunities are offered.

Qualifications

• Fluent in German (French is advantageous) and English, both spoken and written.
• Minimum 2 years’ experience in customer service.
• Experience handling escalated or complex queries.

Responsibilities

• Lead and support a small team of German and French-speaking advisors.
• Handle complex or escalated customer queries via email, phone, chat, and social media.
• Coach team members and assist with onboarding and training.

Skills

Fluent in German

Fluent in English

Strong communication skills

Problem-solving skills

Team-support skills

Job description

Overview

Job Title: German Speaking Customer Service Team Leader
Location: Leicestershire (commutable from surrounding areas)
Salary: £36000 per annum

About the Company

A leading retail business with a strong international presence and an excellent reputation for customer service is seeking an experienced German Speaking Customer Service Team Leader. This role will support and develop a multilingual team, ensuring first-class service is delivered across European markets.

The Role

As the German Speaking Customer Service Team Leader, you will oversee a small team of German and French-speaking advisors. You’ll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement.

• Lead and support a small team of German and French-speaking advisors
• Handle complex or escalated customer queries via email, phone, chat, and social media
• Coach team members and assist with onboarding and training
• Ensure all customer interactions are resolved efficiently and professionally
• Collaborate with departments such as logistics, e-commerce, and marketing
• Identify opportunities for process improvement and share best practices

The Candidate

• Fluent in German (French advantageous) and English, both spoken and written
• Minimum 2 years’ experience in customer service
• Experience handling escalated or complex queries
• Strong communication, problem-solving, and team-support skills
• Able to work independently and as part of a team
• Career development and progression opportunities
• Excellent working environment within a growing business