German Customer Service

Red Dot Commercial Limited; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a Bilingual Customer Support Specialist for a full-time role in Belfast. The ideal candidate will possess fluency in both German and English, with experience in customer service or technical support. Responsibilities include providing exceptional support across various channels and troubleshooting VR product issues. The position offers a competitive annual salary of £28,017.60 plus additional benefits in a supportive work environment focused on innovative VR technology.

Benefits

Competitive salary

Benefits package

Career development opportunities

Qualifications

• Minimum B2 CEFR level in both German and English.
• Experience in customer service or technical support.
• Typing speed of 55 WPM with 95% accuracy.

Responsibilities

• Deliver exceptional support across multiple channels.
• Engage with customers in German and English.
• Troubleshoot VR hardware and software issues.

Skills

Fluency in German

Fluency in English

Attention to detail

Technical troubleshooting

Written communication skills

Job description

Job Title

German Customer Service – Belfast – £28k + Benefits – VR Tech

Overview

We are hiring Bilingual Customer Support Specialists to support users worldwide across multiple channels for cutting‑edge VR products and technologies in Belfast.

Responsibilities

• Deliver exceptional white‑glove support across social media, live chat, email and phone.
• Engage with customers in both German and English, resolving technical issues, product queries and account concerns.
• Monitor social media platforms and online forums, responding professionally and maintaining brand tone.
• Troubleshoot VR hardware and software issues, providing clear step‑by‑step guidance.
• Spot trends in customer feedback and escalate issues to improve user experience.
• Build positive online communities by encouraging user participation and engagement.
• Document customer interactions accurately and maintain detailed case notes.
• Collaborate with technical teams to resolve complex issues and improve support processes.

Essential Qualifications

• Fluency in German and English (minimum B2 CEFR level in both languages).
• Experience in customer service, technical support or social media support roles.
• Strong written communication skills with attention to detail.
• Typing speed of 55 WPM with 95% accuracy.
• Confidence dealing with technical queries and troubleshooting customer concerns.
• Ability to work rotating shifts (6am – 7pm, Monday to Sunday rota).
• Professional, patient and customer‑focused approach.

Desirable Qualifications

• Interest or experience in VR, gaming or technology products.
• Knowledge of social media management and community engagement.
• Multilingual skills (additional languages beyond German and English).
• Experience with CRM systems and helpdesk software.

Benefits

• Competitive salary: £28,017.60 per year.
• Perks and benefits package.
• Full‑time, permanent contract (40 hours per week).
• Rotating shifts between 6am and 7pm, Monday to Sunday (advance scheduling provided).
• Work with innovative VR technology and cutting‑edge products.
• Career development opportunities in a growing industry.
• Supportive, team‑focused environment.
• Exposure to the exciting world of VR and gaming technology.

Location

Belfast – On‑site role (Northern Ireland). VR Hub.

About Red Dot Search

Red Dot Search is a specialist recruitment partner with over 20 years of experience placing customer service, contact centre and technical support professionals across the UK.

Apply

If you are a fluent German and English speaker looking for an exciting customer support role in the VR technology industry, submit your CV now or contact Red Dot Search to discuss this bilingual customer support opportunity.