German and/or French-speaking Wholesale Customer Service Representative - Hybrid (London) or Full...

Euro London Appointments; Ashton-under-Lyne; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A recruitment specialist is looking for a German and/or French-speaking Customer Service Representative to manage European client orders. You will need B2B customer service experience, ideally in wholesale, and excellent communication skills in both languages and English. The role offers hybrid or fully remote options with a competitive salary and benefits package.

Benefits

Competitive salary

Strong benefits package

Flexible work options

Opportunities for personal and professional development

Qualifications

• Fluency in German and/or French, plus excellent English communication skills.
• Proven B2B customer service experience (wholesale experience strongly preferred).
• Excellent attention to detail and organisational skills.
• A proactive, solution-oriented approach to problem-solving.

Responsibilities

• Manage all aspects of order processing, ensuring accuracy and timely delivery.
• Build and maintain strong relationships with key accounts and internal departments.
• Communicate proactively with clients about stock, lead times, and delivery schedules.
• Provide after-sales support, handling returns and credits efficiently.
• Liaise with the credit and operations teams to ensure smooth account management.

Skills

Fluency in German and/or French

B2B customer service experience

Excellent attention to detail

Organisational skills

Proactive problem-solving

Job description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience, ideally within a wholesale, retail, or distribution environment.

In this role, you’ll be the key contact for a portfolio of European clients managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French, plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.