German and French speaking Customer Service Representative

Language Matters; City Of London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading multinational fashion company is seeking a trilingual Customer Service Representative fluent in German and French to manage the order process and support customer service. The role includes maintaining communication with the sales team, proactively following up on orders, and collaborating on credit-related concerns. Applicants should have a customer service background and proficiency in Microsoft Excel. This is a great opportunity to grow within a dynamic and multilingual team.

Qualifications

• Customer-focused professional with experience in B2B customer service or order processing.
• Fluency in German and French is essential.
• Experience in online customer support or sales administration preferred.

Responsibilities

• Manage all order entry and modifications.
• Maintain effective communication with the sales team.
• Proactively follow up on outstanding orders.
• Collaborate with the Credit team on orders held.
• Handle returns and issue credits.

Skills

Fluent in German

Fluent in French

Fluent in English

Excellent problem-solving skills

Strong interpersonal skills

Tools

Microsoft Excel

Job description

German and French speaking Customer Service Representative

Our client, a leading multinational fashion company, is currently seeking a trilingual Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.

Responsibilities

• Manage all order entry and modifications for assigned account base, providing daily, weekly, and monthly reports to ensure clear visibility of account status.
• Maintain effective communication with the sales team and customers to ensure smooth order flow.
• Proactively follow up on outstanding orders and availability issues to minimize cancellations.
• Collaborate with the Credit team on any orders held due to credit-related concerns.
• Handle returns and issue credits promptly and efficiently.

About You

To thrive in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, or order processing. You will bring excellent problem-solving skills and fluency in both German and French. This exciting opportunity offers the chance to grow your skill set within a dynamic company and be part of a motivated, friendly, and multilingual team.

Profile

• Fluent in German, French, and English, both written and spoken
• Previous experience in online customer support, customer service, sales administration, client support, or order fulfilment
• Proficient in Microsoft programs, particularly Excel
• Strong interpersonal skills with the ability to work both independently and collaboratively within a team

To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.