Genesys Developer CGEMJP00318235

Experis - ManpowerGroup; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology recruitment firm in London is seeking a Genesys Developer to provide expertise in the design, implementation, and optimization of Genesys contact center solutions. The ideal candidate will have over 10 years' experience and deep knowledge of Genesys platforms, with strong skills in troubleshooting and stakeholder management. This role involves hybrid working, with 2 days a week in the client’s office. Competitive rates apply.

Qualifications

• 10+ years of experience in contact center technology implementation.
• Deep expertise in Genesys platforms including configuration and administration.
• Excellent troubleshooting and analytical skills.

Responsibilities

• Lead the design and architecture of contact center solutions.
• Configure and customize Genesys software components.
• Provide expert guidance on technical issues and solutions.
• Optimize performance and efficiency of contact center environments.
• Develop and deliver training sessions for internal teams.

Skills

Genesys PureConnect

Genesys PureCloud

Genesys PureEngage

SIP

VoIP

CTI

ACD

IVR

Troubleshooting

Stakeholder management

Education

Bachelor's or master's degree in computer science

Job description

Role Title

Genesys Developer

Overview

Duration: contract to run until 06/11/2026

Location: London, Hybrid working from client office 2 days per week typically Tuesday and Thursday (depending on the alignment with client delivery team).

Rate: up to £441 - 533 p/d Umbrella inside IR35

Role purpose / summary

As a Genesys Subject Matter Expert (SME), candidate will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging the deep understanding of Genesys technologies and best practices, candidate will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Genesys digital experience (chat implementation experience) is also required.

Responsibilities

• Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability.
• Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.

• Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
• Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.

• Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions.
• Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.

• Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
• Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.

• Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
• Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies.

• Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends.
• Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings.

Skills and qualifications

• Bachelor\'s or master\'s degree in computer science, Information Technology, or related field.
• 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
• Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
• Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR).
• Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Effective communication, collaboration, and stakeholder management skills.
• Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.

All profiles disclaimer: All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!