General Store Manager

ASDA; Tunbridge Wells; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Car allowance (£8,000)

Company pension (up to 7% matched)

Staff discount (15%)

Wellbeing services access

Job summary

ASDA is seeking a General Store Manager in the Tunbridge Wells area to oversee day-to-day operations across Non-Food, Online and Customer departments. You will drive availability, minimise waste and shrink, and ensure the store runs efficiently, safely and in full compliance.

Collaborating with the Operations Manager and department managers, you will deliver consistent standards, improve delivery flow and stock routines, and embed a culture of coaching, ownership and customer focus on the shop

Qualifications

• Experience leading large teams in a multi-department retail environment.
• Proven track record in improving availability, reducing waste and shrink.
• Strong coaching and development of store colleagues.

Responsibilities

• Lead planning and execution of day-to-day store operations across departments.
• Drive productivity, standards and customer experience across the store.
• Coach and develop the leadership team to deliver consistent shopfloor results.
• Ensure compliance, health-and-safety and loss-prevention practices are followed.

Skills

Leadership

Operations management

People management

Data-driven

Job description

Job Title

General Store Manager Location

Tunbridge Wells Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days Hours per Week

45 Salary

Competitive salary plus benefits

Category

Store Management Closing Date

20 October 2026

As our General Store Manager , you'll lead the planning strategy and execution of our store's day-to-day operations across key departments - including Non-Food, Online and Customer, to make sure that availability is maximised, waste and shrink are minimised, and our Superstore/Centre runs efficiently, safely and fully compliant.

You'll work closely with your Operations Manager and department managers to deliver consistent standards, drive productivity, and ensure our store is always ready for customers. Whether it's improving delivery flow, stock routines, or compliance, you'll be the driving force behind achieving consistent operational excellence.

As a General Store Manager, you lead with heart as well as results. You build self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond.

You're transparent in your decisions, clearly sharing the "why" and inviting your team to solve challenges together. You support your team without taking over-coaching through questions, encouraging ownership, and celebrating initiative. You believe great stores are built by empowered people and creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the "Asdaness" to work every day.

What qualities you’ll need:

• Execution and result-focused : You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.
• Commercial awareness : You understand how availability, waste, and shrink impact performance—and you know how to improve them, planning the shrink strategy and agenda to be delivered by the team as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.
• Coaching and Leadership : Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.
• Organised and efficient : You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Collaborative : You will promote collation between departments to ensure operational excellence and a seamless customer experience is always delivered consistently across the Superstore/centre.
• Data-driven : You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues

What you’ll bring:

• Experience as General Store Manager or Operations Manager leading diverse teams in a large-format retail environment with energy and pace.
• Strong operational knowledge across food and non-food departments with a track record of achieving consistent operational excellence.
• A track record of improving availability, reducing waste, and managing shrink.
• Proven record of developing large teams and managing change through leadership and building resilience.
• Experience managing complex ER cases and confidence in understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Are you ready to take the lead and be driving force behind one of our Superstore/centres?

Everything you’ll love

You will get an excellent benefits package including:

• Discretionary company bonus
• £8,000 car allowance
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to