General Services Manager

Sodexo Ltd; Manchester; On-site; GBP 42,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a General Service Manager in Manchester. The role involves managing operational aspects of facilities across HMRC sites, ensuring compliance and efficiency. The ideal candidate has proven experience in facilities management, strong leadership skills, and excellent communication abilities. This position offers opportunities for professional development, financial benefits, and a supportive team environment.

Benefits

Training and professional development

Wellbeing support

Financial benefits and discounts

Career growth opportunities

Qualifications

• Proven experience in Facilities Management, ideally across both Soft and Hard Services.
• Strong leadership skills with the ability to motivate and manage teams.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage day‑to‑day FM operations ensuring safe service delivery.
• Oversee Health & Safety processes and contractor control.
• Maintain financial control and audit readiness.

Skills

Facilities Management experience

Leadership skills

Interpersonal communication

Financial management

Health & Safety understanding

Job description

• 40 hours per week
• Monday to Friday
• £42,000 - £45,000 per annum
• Eligible to UK&I Bonus Plans

General Service Manager – HMRC Manchester

To provide comprehensive Technical and Soft Services management across a three-building cluster for HMRC Manchester. The role ensures that all aspects of the Technical and Soft Services contract are delivered safely, compliantly, diligently and cost-effectively. The post holder will ensure contractual obligations are embedded, operationally efficient, and consistently delivered to a high standard.

What you will do:

• Manage day‑to‑day FM operations across HMRC sites, ensuring safe, compliant and efficient service delivery.
• Oversee Health & Safety processes, including SOPs, risk assessments and contractor control.
• Maintain financial control, compliance records and audit readiness.
• Lead, support and develop FM staff, ensuring adequate resources and training.
• Build strong client and stakeholder relationships, representing Sodexo professionally.
• Maintain site documentation, equipment safety and adherence to quality standards.
• Drive continuous improvement and support meetings, reporting and operational planning.

What You Bring:

• Proven experience in Facilities Management, ideally across both Soft and Hard Services.
• Strong leadership skills with the ability to motivate, coach, develop and manage teams.
• Excellent interpersonal and communication skills with the ability to engage effectively at all levels.
• Financially astute, with experience managing budgets and financial performance.
• Strong understanding of Health & Safety, compliance, and FM operational standards.

What we offer:

• Training and professional development opportunities.
• A supportive team environment.
• Opportunities for career progression.
• The chance to make a real impact in a visible, people-focused role.
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities.