General Services Manager

Sodexo; Harrow; On-site; GBP 60,000; Full time

Job summary

A leading facilities management company in Harrow seeks a General Services Manager to lead on-site service delivery and ensure operational excellence. The ideal candidate will have proven leadership experience, strong financial acumen, and excellent communication skills. Key responsibilities include managing the team, ensuring compliance with safety standards, and driving service excellence. This full-time position offers a salary of up to £60,000 per annum plus a bonus.

Qualifications

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.
• Knowledge of health & safety, compliance, and contract governance.

Responsibilities

• Lead daily delivery of FM services and ensure performance meets SLAs.
• Be the on-site point of contact for client relations and issue resolution.
• Drive employee and guest experience aligned with values.
• Manage and coach the on-site team to foster a positive culture.
• Ensure compliance with health, safety, and statutory requirements.

Skills

Leadership in facilities management

Financial acumen

Communication skills

Knowledge of health & safety compliance

Education

IOSH certification

NEBOSH, BIFM, or equivalent

Job description

Job Introduction

Job Title: General Services Manager
Location: London
Hours: 40 hours per week, Monday to Friday
Salary: Up to £60,000 per annum plus 10% bonus

Role Overview

As the General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services. You’ll be accountable for ensuring exceptional service experiences for employees and guests while meeting contractual KPIs, driving operational excellence, and promoting continuous improvement.

This is a people-first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions-driven mindset.

Key Responsibilities

• Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
• Be the on-site point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with Sodexo and Unilever values.
• Lead, coach, and manage the on-site team, fostering a one-team culture.
• Ensure full compliance with health, safety, and statutory requirements.
• Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
• Identify opportunities for innovation, efficiencies, and contract growth.

What We’re Looking For

Essential

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.
• Knowledge of health & safety, compliance, and contract governance.
• IOSH certification and fluency in English (spoken and written).

Desirable

• NEBOSH, BIFM, or equivalent professional qualifications.
• Familiarity with Sodexo systems and processes.
• Background in leading operational transformation or workplace experience initiatives.

Key Outcomes

• Delivery of 5-star service aligned with client and contractual expectations.
• Full compliance with safety and risk management standards.
• Strong team engagement and effective people management.
• Achievement of financial targets and operational KPIs.
• Site recognised for service excellence and innovation.