General Services Manager

Sodexo Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company in London is seeking a General Services Manager to deliver high-quality Integrated Facilities Management services. You will lead the on-site team, ensuring exceptional service experiences while meeting contractual KPIs. Ideal candidates will have proven leadership in facilities management and strong financial skills. This position requires IOSH certification and fluency in English.

Qualifications

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.
• Knowledge of health & safety, compliance, and contract governance.

Responsibilities

• Lead daily delivery of FM services, ensuring performance meets service agreements.
• Be the on-site point of contact for client relations and issue resolution.
• Drive employee and guest experience aligned with company values.
• Ensure full compliance with health, safety, and statutory requirements.
• Identify opportunities for innovation and efficiencies.

Skills

Leadership in facilities management

Financial acumen

Communication skills

Health & safety knowledge

Education

IOSH certification

NEBOSH/BIFM qualifications

Tools

Sodexo systems

Job description

As the General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services. You'll be accountable for ensuring exceptional service experiences for employees and guests while meeting contractual KPIs, driving operational excellence, and promoting continuous improvement.

• Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
• Be the on-site point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with Sodexo and Unilever values.
• Lead, coach, and manage the on-site team, fostering a one-team culture.
• Ensure full compliance with health, safety, and statutory requirements.
• Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
• Identify opportunities for innovation, efficiencies, and contract growth.

Essential:

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship‑building skills.
• Knowledge of health & safety, compliance, and contract governance.
• IOSH certification and fluency in English (spoken and written).

Desirable:

• NEBOSH, BIFM, or equivalent professional qualifications.
• Familiarity with Sodexo systems and processes.
• Background in leading operational transformation or workplace experience initiatives.

Key Outcomes:

• Delivery of 5-star service aligned with client and contractual expectations.
• Full compliance with safety and risk management standards.
• Strong team engagement and effective people management.
• Achievement of financial targets and operational KPIs.
• Site recognised for service excellence and innovation.