General Service Manager Acute and Emergency Medicine

The Methodist Church in Britain; Grimsby; On-site; GBP 75,000 - 105,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust seeks a General Service Manager for Acute and Emergency Medicine to lead day-to-day operations, ensuring delivery of performance, quality, and financial targets within a fast-paced acute setting.

Reporting to the Head of Operations, you will drive governance, workforce planning, and service transformation in collaboration with clinical and nursing colleagues, maintaining high standards of patient care.

Qualifications

• Masters degree or equivalent.
• Recent demonstrable operational management experience, covering clinical quality, people management, budgets and performance targets within strict financial controls.
• Experience of being accountable for a clinical service.

Responsibilities

• Lead day-to-day operational management of Acute and Emergency Medicine services.
• Deliver performance, quality and financial targets, including national access targets.
• Monitor and manage service budgets, workforce plans and productivity.
• Support transformation, quality improvement and service redesign programmes.
• Work with clinical, nursing and corporate teams to improve patient outcomes and experience.
• Ensure effective governance, risk management and compliance with Trust policies.
• Provide operational leadership for service developments and strategic initiatives.
• Support achievement of divisional objectives.
• Lead workforce planning and establishment management.
• Support business planning, capacity planning and performance reporting.
• Ensure services respond to patient needs and the wider healthcare system.

Skills

Operational management

Budget management

People management

Leadership

Governance & risk

Communication

Data analysis

Education

Masters degree or equivalent

Job description

General Service Manager for Acute and Emergency Medicine at the Royal Liverpool Hospital, part of Liverpool University Hospitals NHS Foundation Trust, sitting on the Care Group Management Team and reporting to the Head of Operations. The post leads day-to-day operations across the specialty, covering performance standards, patient flow, budgets, workforce plans and service transformation. It is based in a fast-paced acute setting and works closely with clinical and nursing colleagues. Applicants need a Masters-level qualification or equivalent and recent operational management experience accountable for a clinical service.

What the job involves

• Lead day-to-day operational management of Acute and Emergency Medicine services
• Deliver performance, quality and financial targets, including national access targets
• Monitor and manage service budgets, workforce plans and productivity
• Support transformation, quality improvement and service redesign programmes
• Work with clinical, nursing and corporate teams to improve patient outcomes and experience
• Ensure effective governance, risk management and compliance with Trust policies
• Provide operational leadership for service developments and strategic initiatives
• Support achievement of divisional objectives
• Lead workforce planning and establishment management
• Support business planning, capacity planning and performance reporting
• Ensure services respond to patient needs and the wider healthcare system

Qualifications

• Masters degree or equivalent

Experience

• Recent demonstrable operational management experience, covering clinical quality, people management, budgets and performance targets within strict financial controls
• Experience of being accountable for a clinical service

Skills & knowledge

• Understanding and appreciation of diversity
• Knowledge of key NHS issues and pace of change, and their impact on services
• Coaching and values-led leadership to build high-performing teams
• Communication skills including mediation, negotiation, facilitation, presentation and training, to influence and resolve conflict
• Solution-focused problem solving with persuasive influencing skills
• Analysis of data and information, with responses prepared within tight timescales

Other

• Support business planning on behalf of the specialty and implement agreed policy
• Coordinate activity plans to meet performance targets within tight financial controls
• IT literacy with standard office software and bespoke systems
• Cope with competing priorities, a demanding workload and frequent interruptions
• Work calmly in stressful, unpredictable situations including urgent and emergency incidents

Nice to have

• Masters level qualification
• Management qualification or equivalent
• Principles and impact of the NHS Constitution
• Knowledge of computerised financial, management, budgetary and workforce information systems
• Knowledge of governance arrangements and standards in the NHS and wider health and social care
• Competent project management skills
• Ability to deal with uncertainty and complexity in a political environment