General Service Assistant

Aramark Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider in Birmingham seeks a General Service Assistant. Responsibilities include serving food and beverages, ensuring cleanliness, and processing payments. This part-time role offers a competitive hourly rate, with shifts primarily on weekends. Benefits include free meals, gym access, and a strong commitment to employee development. Ideal candidates will have customer service skills and will benefit from comprehensive training.

Benefits

Free meals when on duty

Gym access

Employee Benefits app access

Life assurance

Pension contributions

Generous holiday entitlement

Career development opportunities

Qualifications

• Must have resided in the UK for the past 5 years and have the legal right to work.
• The ability to pass full security vetting and DBS checks.
• Previous customer-facing or food service experience is desirable.

Responsibilities

• Serve food and beverages to customers, ensuring health and safety protocols are adhered to.
• Keep dining and serving areas tidy, both front and back of house.
• Process cash and card payments accurately.

Skills

Customer service skills

Food service experience

Ability to operate a till

Job description

Job Overview

As a General Service Assistant, you will mainly be working front‑of‑house. You will support day‑to‑day operations by serving food and beverages to our customers, handling till work, cleaning dining areas and supporting both front and back‑of‑house areas. You will provide excellent customer service and report to the General Manager on site.

What we offer:

• This is a part‑time position, 16 hours per week (weekends included). Shifts range between 07:30 and 16:00, leaving your evenings free.
• The hourly rate is £12.30.
• Free meals when on duty, parking, gym access and Blue Light Membership.
• Access to our Employee Benefits app, which includes online GP access, Employee Assistance Scheme, and hundreds of discounts, including savings on your weekly supermarket shop and weekend treats.
• A company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
• Joining a talented team with fabulous career prospects that could lead to all sorts of opportunities – we LOVE to promote from within.
• Access to great training and apprenticeship schemes to continue your learning journey.

A day in the life of a General Service Assistant

• Serve food and beverages to customers, ensuring all health and safety protocols are adhered to and excellent customer service is always provided.
• Stock up, rotate stock, face up, spot clean, and keep dining and serving areas tidy, both front and back of house.
• Operate the till and process cash and card payments, ensuring accurate financial records. Serve on food counters and upsell products/sizes.

Required qualifications and skills

• Must have resided in the UK for the past 5 years and have the legal right to work.
• The ability to pass full security vetting and DBS checks.
• Previous customer‑facing or food service experience is desirable, but full training will be given on site.

Employer information

We are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are also a recognised Forces Friendly employer and hold the prestigious ERS Gold Award, reflecting our dedication to supporting the Armed Forces community.

Our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail].