General Practice Receptionist | Derbyshire Community Health Services NHS Foundation Trust

DCHS Foundation Trust; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community health service provider in Chesterfield is seeking a friendly and professional GP Receptionist to manage patient interactions and administrative tasks. Key responsibilities include greeting patients, handling enquiries, booking appointments, and processing prescriptions while maintaining high standards of patient confidentiality. Strong communication skills and attention to detail are essential. Experience in a healthcare setting is preferred, but training will be provided. This is a vital role in ensuring excellent patient care.

Qualifications

• Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer telephone calls and respond to patient enquiries.
• Book, amend, and cancel appointments.
• Process repeat prescription requests accurately and efficiently.
• Maintain and update patient records and documentation.
• Handle incoming and outgoing correspondence.

Skills

Strong communication skills

Attention to detail

Ability to remain calm and professional

Tools

SystmOne

Job description

St Lawrence Road Surgery is seeking a friendly, organised, and professional GP Receptionist to join our team. As a key member of the practice, you will be the first point of contact for patients, providing a high standard of customer service both face‑to‑face and over the phone.

Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day‑to‑day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values.

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner
• Answer telephone calls and respond to patient enquiries
• Book, amend, and cancel appointments using SystmOne
• Process repeat prescription requests accurately and efficiently
• Maintain and update patient records and documentation
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience

This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided.

As an employer and sponsor licence holder, we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please refer to the GOV.UK website.

DCHS provides community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire. We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

The advert closes on Wednesday 31 Dec 2025.