General Practice Receptionist/Administrator

Derbyshire Community Health Services NHSFT; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community health service provider in Chesterfield seeks a General Practice Receptionist/Administrator to manage patient interactions and administrative tasks. Candidates should possess strong communication skills, attention to detail, and basic knowledge of Microsoft tools. This role is pivotal in delivering excellent patient care and ensuring the smooth functioning of the medical practice. Training is provided for those new to the NHS.

Qualifications

• Strong communication skills required for patient interactions.
• Attention to detail necessary for managing appointments and patient records.
• Experience in a similar role preferred but not essential.

Responsibilities

• Manage appointment bookings and handle patient enquiries.
• Support the clinical team with administrative tasks.
• Ensure patient confidentiality and adherence to data protection policies.

Skills

Strong communication skills

Attention to detail

Calm under pressure

Customer service

Education

English Language GCSE or equivalent

Good standard of general education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SystmOne GP system

Job description

General Practice Receptionist/Administrator

The closing date is 01 December 2025

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at Castle Street Medical Centre.

As a key member of the practice, you will be the first point of contact for patients, providing a high standard of customer service both face‑to‑face and over the phone.

Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day‑to‑day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values.

This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided.

Main duties of the job

• Responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.
• Open premises; prepare to receive patients at the published opening time.
• Deal with telephone and face‑to‑face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager.
• Check emails and process tasks, workflow and electronic communications.
• Undertake any training and attend staff meetings as required such as mandatory training.
• Deal with payments from patients.
• Undertake any other reasonable duty that may be required and agreed with the management team.
• Handle incoming and outgoing correspondence.
• Support the clinical team with administrative tasks as required.
• Maintain patient confidentiality and adhere to data protection policies.
• Assist in the smooth running of the surgery and contribute to a positive patient experience.

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Person Specification

Education, Qualifications and Training

• English Language GCSE or equivalent
• Good standard of general education
• Knowledge of GDPR and Confidentiality

Experience and Knowledge Required

• Knowledge of Information Governance Policies and Procedure
• Understanding & awareness of confidentiality
• Knowledge of Patient Administration Systems
• Knowledge of SystmOne GP system
• Knowledge and experience of Microsoft packages, e.g. Word, Excel, Outlook and internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Derbyshire Community Health Services NHSFT

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.