General Practice Receptionist / Administrator

DCHS Foundation Trust; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community health service provider in Chesterfield is seeking a motivated and friendly individual to join the reception team. The role focuses on providing excellent customer service and administrative support, making it crucial for managing patient interactions efficiently. Candidates should possess strong communication skills and attention to detail. Full training will be provided, making this role suitable for both experienced and new candidates. This position is vital in delivering high-quality patient care.

Qualifications

• Experience in a receptionist or administrative role is desirable but not essential.
• Full training will be provided.

Responsibilities

• Manage the busy switchboard and reception area to provide a professional service.
• Handle telephone and face-to-face patient requests for appointments.
• Support the clinical team with administrative tasks as required.

Skills

Strong communication skills

Attention to detail

Ability to remain calm under pressure

Job description

A Vacancy at Derbyshire Community Health Services NHS Foundation Trust. We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at Castle Street Medical Centre. As a key member of the practice, you will be the first point of contact for patients, providing a high standard of customer service both face-to-face and over the phone. Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day to day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided.

Responsibilities

• Responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.
• Provide comprehensive reception clerical duties.
• Open premises; prepare to receive patients at the published opening time.
• Deal with telephone and face-to-face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager
• Check emails and process tasks, workflow and electronic communications
• Undertake any training and attend staff meetings as required such as mandatory training
• Deal with payments from patients
• Undertake any other reasonable duty that may be required and agreed with the management team
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire. We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

This advert closes on Monday 8 Dec 2025.