General Practice Assistant - Frailty Team

Two Harbours Healthcare Ltd; Weymouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a General Practice Assistant to support its Frailty Team in Weymouth. The role involves proactive patient care and collaboration within a talented multi-professional team. Candidates must possess excellent communication skills and demonstrate the ability to work independently while being part of a team. This is a permanent position with flexible working options, offering a starting wage of £14.06 per hour based on experience.

Qualifications

• Understanding and adherence to strict confidentiality.
• Able to analyse & extract relevant information.
• Able to use own judgement, resourcefulness and common sense.

Responsibilities

• Support information gathering for new and re-referrals.
• Work closely with PCN colleagues.
• Make follow-up phone calls to identified patients.

Skills

Excellent communication and interpersonal skills

Good teamworking skills

Self-motivated and able to work on own

Good organisational skills

Education

Good general secondary education including Maths and English

Tools

IT GP clinical system, SystmOne

Word

Excel

Job description

General Practice Assistant - Frailty Team

This is an exciting new role designed to support the work of Weymouthand Portland Frailty Team.

Weymouth and Portland Frailty Team is well established and has beenexpanding since April 2015 to provide proactive holistic care for complex frailpatients who are living in care homes or housebound and has also established anAgeing Well Clinic in 2022. This team is led by a General Practitioner and hasa team of Frailty Practitioners who are Nurses, Advanced ClinicalPractitioners, paramedics, Occupational Therapist, physiotherapist and aresupported by a Frailty Care Coordinator and 3 Frailty Health CareAssistants. There is a focus on ongoingcase finding using risk profiling measures (EFI) and population healthmanagement (DiiS).

Main duties of the job

The main aims of the Frailty service are to -

• Deliver EHCH (enhanced health in care homes)
• Provide proactive, routine assessments based on a Comprehensive Geriatric Assessment to patients living in their own homes
• To make timely referrals to the wider multi-professional team to improve overall wellbeing reduce risk of falls, reduce risk of deterioration and reduce risk of hospital admission.

To complete Personalised Care and Support Plans, focusing on what matters most to the patient

To proactively identify patients who would benefit from a holistic assessment

To support Ageing Well in the community, with a focus on reducing the progression of frailty / reversing this where possible

To assess patient who have been re-referred with frailty related decline

Effective team work to ensure the right patient is seen by the right staff member at the right time

You will need outstanding people skills, a caring nature and good IT skills with a desire to learn in this ever-changing environment.

An ethos of promotion of independence, personalisation and partnership-working is integral to this role.

Essential attributes for the role are as follows -

• Excellent communication and interpersonal skills
• Good teamworking skills
• Self-motivated and able to work on own
• Good organisational skills

About us

Two Harbours Healthcare is a not for profit organisation led by local General Practices in Weymouth and Portland. Our goal is to work more closely together (and with stakeholders) to share expertise, resources and provide services for the NHS.

Job responsibilities

The purpose of the role is to support the day to day running of Weymouth and Portland Frailty Team as follows -

• Support with information gathering for new referrals this will involve making telephone calls to the patient and or their relatives carers and seeking further information to enable to allocation and prioritisation of the patient
• Support with information gathering for re-referrals this will involve making telephone calls to the patient and or their relatives carers and seeking further information to enable to allocation and prioritisation of the patient
• Work closely and in partnership with PCN colleagues including Social Prescribing Link Workers, Health Coaches and Clinical Pharmacist(s) handing over to these teams when appropriate
• Make follow up phone calls to identified patients to review progress and feed back to senior clinical staff
• Arranging follow up
• Supporting with recall management
• Support with risk profiling, including data and searches
• Use Population Health Intelligence and Risk Stratification tools proactively to identify groups of patients for MDT discussions or to deliver health services
• May attend MDT meetings and support with referral management
• Opportunity to develop and shape this service

Perform any duty specifically delegated by your line manager as being properly the responsibility of this post.

The tasks and responsibilities in this job description may change in the light of developments within the PCN and are subject to review.

Person Specification

Skills

• Understanding and adherence to strict confidentiality
• Excellent communication and interpersonal skills, both written and verbal
• Good teamworking skills
• Able to analyse & extract relevant information
• Good organizational skills
• Able to use own judgement, resourcefulness and common sense
• Able to work under pressure
• Able to prioritise workload and meet deadlines

Qualifications

• Good general secondary education including Maths and English
• Change management

Experience

• Data analysis and interpretation
• Experience of working with patients or the public in a customer care environment.
• Primary Care experience
• Working in a healthcare setting as part of a team

Knowledge

• Good working knowledge of primary care and the challenges facing patient care in the NHS.
• A good range of IT knowledge including Word, Excel, email and databases
• IT GP clinical system, SystmOne
• Needs of patients with long-term conditions
• Health promotion strategies and Public Health issues in the local area
• Change-management and ability to support patients to change lifestyle
• Negotiation and conflict management skills
• Ability to identify determinants on health in the local area
• Awareness of local and national health policy
• Awareness of issues within the wider health economy

Personal Qualities

• Self-directed working using initiative
• Highly motivated
• Caring, compassionate and confident
• Calm approach, performing under pressure
• Pleasant and articulate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14.06 an hourstarting from, depending on experience

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working