General Practice Assistant

NHS; Yarm; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider is offering an exciting opportunity for a part-time General Practice Assistant based at Hutton Rudby Surgery. Responsibilities include managing patient care, assisting with medication, and supporting long-term health conditions. Candidates should have experience in healthcare and excellent communication skills. Flexible working patterns available.

Qualifications

• Experience of working with the general public.
• Experience of working in a healthcare setting.

Responsibilities

• Deliver safe, evidence-based, cost-effective patient care.
• Manage patients with long-term conditions.
• Assist patients with medication compliance and checks.

Skills

Excellent communication skills

Excellent IT skills

Ability to multitask

Time management

Tools

SystmOne

Job description

Job Summary

We have an exciting opportunity for a permanent, Part‑time General Practice Assistant. Are you an experienced Health Care Assistant wishing to make your next career move at our forward‑thinking GP Practice, based at Hutton Rudby Surgery with cover at Mowbray House Surgery? The hours will be Monday, Wednesday and Thursday.

Main Duties

Supported by the nursing and general practitioner team within the practice, the GPA will deliver care within the boundaries of their role and in accordance with national, local and specific practice guidelines and protocols. Responsible for the care delivered, demonstrating critical thinking and skills in clinical decision making within the parameters of their qualifications and role requirements. They will work collaboratively with the general practice team to meet the needs of patients and support the delivery and procedures and providing GPA guidance as required, working collaboratively with the general practice team to meet QoF and IIF targets. They will focus on supporting the patients with chronic, long‑term, complex health needs, providing a comprehensive review of the patients overall health including physical, emotional and physiological support. The post holder will make decisions, provide safe, evidence‑based, cost‑effective, proactive, individualised patient care.

Job Responsibilities

• The post holder will make decisions, provide safe, evidence‑based, cost‑effective, individualised patient care.

Clinical

• To undertake all duties inline with the training and instruction provided by the general practice team.
• Responsible for the management of patients with LTC(s) by ensuring the smooth running of chronic disease clinics, including clinical, emotional, physiological reviews and support.
• Responsible for clinical and administrative pathways to provide patients with continuity, coordinated, informed, planned care.
• Assist patients with their medication, compliance and check any equipment used, such as inhalers, are working effectively.
• Responsible for QoF and IIF targets and maintain a high level of achievement.
• Undertake routine tasks related to patient care, including but not exhaustive:

• Venepuncture
• Blood pressure monitoring
• 12‑lead ECGs
• Carry out baseline observations such as pulse oximetry, temperature and pulse rate
• Height, weight and BMI measurement
• Removal of sutures/clips
• Basic wound care/dressings
• The testing and result recording of clinical specimens, including urinalysis
• New patient health checks
• Vitamin B12 injections
• Influenza and Pneumonia vaccinations
• Chaperone
• Ensure specimens are recorded and ready for onward transportation including blood centrifuge
• The ongoing cleaning of clinical equipment and working surfaces
• Ensure adequate infection control procedures in consulting rooms
• Participate in any relevant health promotion and screening activities
• Maintain accurate and contemporaneous records

Administration

• Assist with the call/recall system for LTC management
• Arranging appointments, referrals, tests and follow‑up appointments as required
• Work closely with the care coordinator and social prescribers
• Maintain the store and treatment room, ensuring it is clean and tidy
• Assist with monitoring and recording of fridge temperatures; ensuring fridges are cleaned routinely in accordance with guidelines
• Attend and participate in any practice meetings when required

Communication

• Recognise the importance of effective communication and strive to:
• Communicate effectively with patients and carers to ensure they are fully informed
• Utilise effective communication skills to support patients
• Provide support, guidance and information in a format that meets the needs of the patient
• Communicate effectively with other team members and external stakeholders
• Act as an advocate when representing the patients and colleagues' viewpoints to others
• Fully participate with team meetings, team activities and delivering the nursing agenda

Equality And Diversity

• Support the equality, diversity and rights of patients, carers and colleagues, including:
• Acting in a way that recognises the importance of peoples right, interpreting them in a way that is consistent with practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming, non‑judgemental and respects circumstances, feelings and rights
• Identifying patterns of discrimination, taking action to overcome this and promote equality

Personal and Team Development

• Participate in any mandatory and statutory training programme implemented by the practice as part of employment
• Actively participate in ongoing learning and development, including an annual individual appraisal and maintaining a record of own personal and professional development
• Disseminate learning and information to other team members to share good practice
• Provide educational role to patients, carers, families to facilitate learning

Team Working

• Work as an effective and responsible team member, supporting others and developing new ways of working
• Work effectively with others to clearly define values, direction and policies impacting on care delivery
• Ensure clear understanding and utilisation of referral mechanisms within the practice
• Accept delegation from other nurses, prioritise own workload and ensure effective team management
• Participate in and support local projects as agreed within the practice team

Management of Risk

• Monitor work areas and practices to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Ensure safe storage, rotation and disposal of medication, stock and equipment
• Apply infection control measures within the practice according to local and national guidelines

Confidentiality

• Work effectively to ensure confidentiality to all. In the course of seeking treatment, patients entrust us with sensitive information; they right to expect staff to respect their privacy and act appropriately
• All confidential information relating to patients, carers, colleagues, other healthcare workers or the practice is regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures

Health and Safety

• Assist in promoting and maintaining health, safety and security as defined in the practice Health and Safety Policy, including using personal security systems, identifying risks, managing those risks, updating knowledge and skills, using appropriate infection control procedures and maintaining tidy, safe work areas
• Report potential risks identified

NB this job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

Person Specification

Qualifications – Essential

• Excellent communication skills, written and oral.
• Excellent IT skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Time management and the ability to work effectively multitask.
• Ability to use own initiative and problem solve.
• Hard working, adaptable, reliable and resourceful.
• Willing to work flexible hours as necessary across both surgery sites.

Experience – Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Mowbray House Surgery
Address: Hutton Rudby Surgery, East Side, Hutton Rudby, Yarm, Cleveland, TS15 0DB
Website: mowbraygroupsurgeries.co.uk

Pay & Contract

• Salary: Depending on experience.
• Contract: Permanent.
• Working Pattern: Full‑time, Job share, Flexible working.
• Reference number: A3150‑25‑0009.
• Job locations: Hutton Rudby Surgery, East Side, Hutton Rudby, Yarm, Cleveland, TS15 0DB; Mowbray House Surgery, Malpas Road, Northallerton, North Yorkshire, DL7 8FW.

Application

For full details please see attached the job description. Informal visits are welcome.