General Practice Assistant

NHS; Hedon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the UK is seeking a General Practice Assistant to support GPs and enhance patient care. The role involves varied administrative duties, excellent communication skills are required, and experience in health or social care is preferred. Competitive pay rates between £12.21 to £13.30 an hour are offered, along with a welcoming practice environment.

Benefits

25 days annual leave plus bank holidays

Access to NHS pension scheme

Qualifications

• Experience of working in a busy and demanding environment.
• Experience of delivering high quality customer or patient care.
• Experience of general administration processes and record keeping.

Responsibilities

• Complete patient-related tasks assigned to you by a GP.
• Co-ordinate general correspondence on behalf of assigned GPs.
• Assist the GPs in completing basic non-clinical and clinical forms.

Skills

Excellent communication skills

Attention to detail

Ability to manage own workload

Education

NVQ Level 3 or equivalent

Tools

SystmOne clinical system

Microsoft Office

Job description

As one of our General Practice Assistants, you will be responsiblefor supporting the practice in delivering excellent patient care by effectivelyproviding direct administrative support to our GPs.

We are currently seeking to recruit an additional General PracticeAssistant to join the Patient Services Team. Working alongside our existingGeneral Practice Assistants, supporting all our GPs with the administrativeaspects and duties of their roles as, where and when they require it.

If you share our values of collaboration, integrity, quality,respect and wellbeing and are looking for a new challenge we would love to hearto hear from you.

Interview Date: Thursday 4th December 2025

Main duties of the job

Our successful candidate will have a busy and varied roleworking closely with our GPs and providing patient support. Acting as a keypoint of contact for GPs, patients and the other clinical and non-clinicalteams within Holderness Health.

You will have excellent communication and negotiation skills andbe confident managing your own workload. Our ideal candidate will haveexperience of working in health or social care setting and a deepunderstanding of patient care needs; however, we are also interested inhearing from people from a wide range of backgrounds who can demonstratesound administrative skills and experience of delivering high qualitycustomer or patient care.

Contact with patients is predominately via telephone, thereforeyou must possess an excellent telephone manner.

About us

We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness, and you must also be willing to travel between sites as necessary.

Our hard-working and dedicated team includes GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme.

Job responsibilities

Job Description and Responsibilities:

As one of our General Practice Assistants, you will beresponsible for supporting the practice in delivering excellent patient care byeffectively providing direct administrative support to our GPs.

Main Duties

Complete patient-related tasks assigned to you by a GP.

Co-ordinate general correspondence on behalf of assigned GPs.

Assist the GPs in completing basic non-clinical and clinicalforms; by entering core elements for the GP to approve and sign.

File blood results for assigned GPs, working to an agreedprotocol.

Run daily searches to identify and action appropriatelylaboratory reports; contacting patients with the GPs filed actions, requestsand comments.

Monitor GP buddy groups to ensure that tasks, bloods, referralsetc. are all up to date including during periods of holiday.

Code patient data and ensure accurate recording of informationin the patient record.

Liaison with Other Agencies

Complete online referrals of patients to other providers (e.g.hospital consultants) at the request of the GP.

Help GPs liaise with outside agencies e.g. getting anotherhealth professional on the phone to ask for advice or arrange admission withthe GP can continue with their consultation(s).

Meetings

Support GP meetings with preparing agendas, taking minutes andmaintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting,Clinical Quality Meeting etc.).

Arrange appointments, tests and follow up appointments forpatients.

Reschedule GP appointments/clinics as required e.g. as a resultof GP sickness absence.

Improve attendance and reduce frequency of patientnon-attendance.

Planning and Diary Management

Make best use of GP time by effective scheduling of follow upappointments, palliative care home visits etc.

Manage process for future patient recalls e.g. when a patientneeds to have a follow-up scan after a period of time.

Quality Improvement

Provide administrative support to GPs in achieving key qualitytargets (Quality Outcomes Framework, Investment & Impact Fund, and PrimaryCare Network Direct Enhanced Service).

Support audit and quality improvement activity for assigned GPs.

Undertake projects to collect and improve the quality ofinformation held with regard to patients e.g. preferred means of communication.

Obtain history and basic readings for patients at the request ofthe GP.

Explain treatment procedures to patients.

Manage effective communications with patients on behalf ofassigned GPs (text messaging, calling etc.).

Support the development and implementation of projects andinitiatives aimed at improving care for patients.

Identify and address safeguarding concerns.

Identify carers of patients to ensure that they are coded anddirected internally or externally for appropriate support.

Team Working

Provide support to other teams within the practice to ensurethat quality patient care is always prioritised.

Reporting

Maintain effective records of activity and produce reports asrequired.

Ensure personal workplan is up to date.

Provide any agreed performance/activity data.

This job description is intended to provide an outline of thekey tasks and responsibilities only. There may be other duties required of thepost-holder commensurate with the position and at the request of a GP. Thisdescription will be open to regular review and may be amended to take intoaccount development within the Practice. All members of staff should beprepared to take on additional duties or relinquish existing duties in order tomaintain the efficient running of the Practice.

This job description is intended as a basic guide to the scopeand responsibilities of the post and is not exhaustive. It will be subject toregular review and amendment as necessary in consultation with the post holder.

Person Specification

Personal Qualities

• Emotionally resilient and able to flag personal support needs to management when required
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites
• Self-motivated

Experience

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions and minute taking

Skills & Knowledge

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Attention to detail ensuring a high level of accuracy
• Understanding of patient care needs
• Knowledge of medical terminology
• An understanding and knowledge of the workings of the NHS
• Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

• Good standard of general education (NVQ Level 2 or equivalent)
• NVQ Level 3 or equivalent
• E-learning for Health Social Prescribing Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £13.30 an hourIn line with Holderness Health Pay Policy