General Porter - BANK

NHS; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wales seeks a porter to support hospital services by transporting patients, delivering meals and goods, and ensuring efficient operations. Ideal candidates should have good communication skills and relevant qualifications, with a flexible approach to unpredictable challenges. This role includes day, night, and weekend shifts.

Benefits

Supportive work environment

Commitment to equality and diversity

Qualifications

• Able to demonstrate good communication skills, communicating sensitively with patients and families.
• Experience in a similar post is desirable.
• Ability to use own initiative and follow management instructions.

Responsibilities

• Support the services by collecting waste and transporting patients to wards.
• Deliver meals, linen, goods, and mail in a timely manner.
• React to unpredictable challenges in the working environment.

Skills

Communication skills

Ability to work as part of a team

Flexibility

Education

Good standard of secondary education

NVQ level Three in Customer Service

Job description

Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity etc. The porter will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc, whilst ensuring that other tasks such as delivery of meal trolleys, linen, goods and mail etc are carried out in a timely manner. Whilst many of the tasks are generally routine the daily functioning of the service may be unpredictable therefore a flexible approach is essential, and the post holder will be expected to use own initiative.

Main duties of the job

Carry out duties as part of a team and individually to support the services with in BCU, collect waste from all areas of the site, transporting patients to wards and departments, the transport of meal trolleys. Be able to communicate well and follow instruction given from management.

To include day, night and weekend shifts.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly.Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Good standard of secondary education
• NVQ level Three in Customer Service

Experience

• Able to demonstrate good communication skills, being able to communicate sensitively with patients and their families often in difficult circumstances
• Able to demonstrate tact and diplomacy when working with others
• Experience in a similar post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.