General Merchandise Manager — Lead Store Operations & People

Sainsbury's; Sutton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is looking for a General Merchandise Manager to oversee non-food products and ensure excellent customer experiences. This role involves managing store operations, coaching team members, and delivering against key performance indicators. You will thrive in a fast-paced environment, driving performance and leading teams to achieve exceptional results. The position includes various benefits such as discounts, bonuses, and support for colleagues.

Benefits

10% discount for employees

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Track record of delivering exceptional customer experiences and coaching others.
• Experience leading teams in dynamic, customer-facing environments.
• Previous management in retail, food service or hospitality settings.

Responsibilities

• Manage all non-food products for optimal customer presentation.
• Oversee daily operations and people management in the store.
• Ensure high performance and adherence to KPIs.

Skills

Customer obsession

People management

KPI delivery

Operational management

Job description

A leading retail company in the UK is looking for a General Merchandise Manager to oversee non-food products and ensure excellent customer experiences. This role involves managing store operations, coaching team members, and delivering against key performance indicators. You will thrive in a fast-paced environment, driving performance and leading teams to achieve exceptional results. The position includes various benefits such as discounts, bonuses, and support for colleagues.