General Manager, UK & Ireland

Lever, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Deliverect in London seeks an experienced General Manager for the UK & Ireland to lead commercial performance and market strategy across the region. Based from our London office, you will oversee new business, account management, partnerships and customer success to drive growth and strong relationships with key customers.

This hands-on leadership role spans enterprise opportunities, RFPs and tenders, and building a robust partner ecosystem with POS providers and delivery platforms.

Qualifications

• Strong commercial leadership in B2B SaaS or enterprise tech.
• Experience leading New Business, Account Management and Partnerships teams.
• Proven ability to close complex enterprise opportunities including RFPs/Tenders.
• Experience building strategic customer and partner relationships.
• Strong commercial judgement balancing growth with retention/expansion.
• Understanding of APIs, POS ecosystems, digital ordering and last-mile delivery.
• Strong analytical skills across pipeline and forecasting.
• Collaborative, cross-functional with global teams.

Responsibilities

• Own and execute UK & Ireland strategy across growth, satisfaction, partnerships and market development.
• Lead teams across New Business, Account Management and Partnerships with clear priorities.
• Drive major enterprise opportunities, RFPs and tenders across sectors including retail and grocery.
• Build relationships with key customers to drive retention and growth.
• Develop Deliverect’s partner ecosystem with POS providers and technology partners.
• Stay hands-on in opportunities, supporting negotiations and deal closure.
• Own regional pipeline, forecasting, account planning and performance.
• Collaborate with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal to align priorities.

Skills

Commercial leadership

Team leadership

Enterprise sales

RFP & tender processes

Strategic partnerships

Technology integrations

Pipeline forecasting

Cross-functional collaboration

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Your Impact:

Join Deliverect, a market-leading software company transforming how restaurants, QSR, grocery and retail businesses manage digital ordering and commerce. We are looking for an experienced General Manager, UK & Ireland to lead Deliverect’s commercial performance and market strategy across the region.

This is a broad, hands-on leadership role spanning new business, account management, partnerships and customer success. You will lead the regional team, drive major enterprise opportunities and ensure we continue to develop strong customers and strategic partnerships.

Based from our London office you will also provide leadership across the wider UK & Ireland organisation, bringing teams together around clear priorities, performance and market opportunities.

This is a full-time, London based role, with regular presence in Deliverect's London Office.

What You Will Do:

• Own and execute the UK & Ireland strategy, covering commercial growth, customer satisfaction, partnerships and market development.

• Lead teams across New Business, Account Management and Partnerships, setting clear priorities and driving performance.

• Lead major enterprise opportunities, RFPs and tenders across restaurant, QSR, grocery, convenience and retail.

• Build strong relationships with key customers, driving retention, satisfaction and account growth.

• Develop Deliverect’s partner ecosystem, including POS providers, technology partners, delivery platforms and other strategic partners.

• Remain hands-on in key opportunities, supporting proposition development, commercial negotiations and deal closure.

• Own regional pipeline, forecasting, account planning and customer performance.

• Work closely with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal, ensuring UK & Ireland priorities are represented across the business.

• Use customer, partner and market feedback to help shape Deliverect’s product and go-to-market strategy.

• Provide visible leadership within the London office, including regular UK & Ireland All Hands sessions and broader team alignment.

• Coach and develop the regional commercial team, creating clear ownership and accountability.

• Represent Deliverect at key customer, partner and industry engagements.

What You Will Bring:

• Strong commercial leadership experience within B2B SaaS, enterprise technology or a related environment.

• Experience leading teams across new business, account management and partnerships.

• Proven track record of developing and closing complex enterprise opportunities, including RFP and tender processes.

• Experience building and developing strategic customer and partner relationships.

• Strong commercial judgement, balancing new business growth with customer retention and expansion.

• Understanding of technology integrations, APIs, POS ecosystems, digital ordering, commerce and/or last-mile delivery.

• Strong analytical skills across pipeline, forecasting, customer performance and market development.

• Collaborative and comfortable working across multiple departments and global teams.

• A hands-on leadership style, able to move between strategy, team leadership and direct commercial involvement.

Additional Information:

• This is a full-time, London-based role, with regular presence in Deliverect’s London office.

• Travel across the UK & Ireland will be required, alongside occasional international travel.

• The role has leadership responsibility across New Business, Account Management and Partnerships.

• You will combine regional strategy with hands-on execution, while ensuring the UK & Ireland market is strongly represented within Deliverect’s wider global organisation.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You’ll Gain by Joining Us:

Invest in Your Growth-

We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-

Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation-

Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team-

Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn-

Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards-

Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most- right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].