General Manager - Tenterden

Lounge Underwear Ltd.; Tenterden; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic hospitality group in Tenterden is seeking an experienced General Manager to lead their Lounge. You will have a strong background in restaurant or bar management and be responsible for creating a unique and enjoyable environment for both staff and customers. Key responsibilities include team leadership, maintaining high operational standards, and ensuring customer satisfaction. The role comes with great benefits, including overtime pay, staff discounts, and career progression opportunities.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Staff party events

Competitions and incentives

Pension scheme

Long service awards

Flexible pay options

Support via Licenced Trade Charity

Career progression opportunities

Bonuses

Tips sharing

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in a restaurant or bar environment.
• Familiarity with managing labor, stock, and food safety requirements.
• Experience in training and recruitment for front of house teams.

Responsibilities

• Lead your team to deliver great shifts and ensure customer satisfaction.
• Take ownership of the Lounge and maintain high standards.
• Create an amazing atmosphere for both team and community.

Skills

Managing through KPIs

Team leadership

Customer service excellence

Food safety standards

Job description

Qualifications and Experience

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

Key Responsibilities

• Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!