General Manager - Tavistock

Fusion Lifestyle; Tavistock; On-site; GBP 35,000 - 55,000; Full time

Job summary

A community-driven charity organization in Tavistock seeks a passionate General Manager to lead their team and deliver exceptional service. You will oversee daily operations, manage financial performance, and foster community engagement. The ideal candidate has significant experience in the leisure or hospitality sector and brings strong leadership and problem-solving skills. Join us and make a real difference in the lives of our communities while enjoying benefits like generous holiday allowance and complimentary gym membership.

Benefits

Generous holiday allowance

Manager's pension scheme

Complimentary gym & swim membership

Free eye tests

Cycle to Work Scheme

Employee referral scheme

Qualifications

• Experience leading teams and delivering outstanding service.
• Deep understanding of financial planning and budget management.
• Strong communication and relationship-building skills.

Responsibilities

• Lead your team in delivering outstanding service to our communities.
• Guide the Centre's operations to meet targets and objectives.
• Develop and implement the Centre's annual financial plans.
• Drive profitability through strategic management decisions.
• Establish and maintain effective financial and safety controls.
• Lead and develop a cohesive Centre Management Team.

Skills

Leadership skills

Financial planning

Analytical skills

Problem-solving skills

Education

Significant experience in leisure or hospitality sector

Job description

Overview

As a General Manager, you will be the driving force behind our exceptional service and community engagement. Leading your team with passion and dedication, you'll ensure outstanding experiences for the communities we serve. You'll be responsible for the day-to-day management of the Centre, delivering excellent service, maintaining cost-effective operations, and upholding our highest standards at all times. In addition, your expertise will drive membership sales and generate secondary revenue streams, securing our long-term financial sustainability. At Fusion, we value problem-solving and analytical skills, making them essential qualities for our General Managers. With significant experience in a similar role within the leisure or hospitality sector, you'll bring a deep understanding of financial planning and budget management. Your "make it happen" attitude and relentless pursuit of excellence will inspire your team to be their best. While CIMSPA membership is desirable, it’s not essential. We believe in the power of continuous learning and growth, offering sector‑leading training to our valued team members.

Responsibilities

• Lead your team in delivering outstanding service to our communities and partners.
• Guide the Centre's operations, ensuring targets and objectives are met.
• Develop and implement the Centre's annual financial plans, monitoring progress and reporting results.
• Drive profitability by making strategic management and big picture decisions.
• Establish and maintain effective controls, covering financial, non‑financial, and health and safety aspects of the business.
• Lead and develop a cohesive Centre Management Team, supporting their growth and performance.
• Lead the local implementation of our people strategy, embedding effective recruitment, people management, and development strategies, fostering a culture of engagement and retention.
• Cultivate strong relationships with customers, third parties and clients ensuring exceptional service delivery.
• Foster a culture of safety, health and well‑being across all aspects of your facility, products, team and community.

Job Conditions

This job advertisement is not intended to serve as a full job description, and is therefore non‑exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in‑line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company. Applicants who gain a "conditional" job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

The Opportunity

Are you ready to make a real difference in the Sports, Leisure, and Fitness industry? Join the dynamic team at Fusion, a Charity driven by our commitment to bringing health and well‑being to communities across the UK. As a registered charity, our mission goes beyond profit — we strive to create a lasting impact and are proud of the legacy we have already built.

Benefits

We care about our team members and offer a range of non‑contractual benefits:

• Generous holiday allowance
• Manager's pension scheme
• Complimentary gym & swim membership at Fusion centres for you and all members of your household
• Free eye tests
• Cycle to Work Scheme
• Employee referral scheme
• And many more!

If you're passionate about advancing your career in an industry that changes lives and being part of a charity that makes a positive impact on communities, we want to hear from you. Join us on this remarkable journey by applying now! Together, we'll shape the future of our industry and transform lives.