General Manager - St Albans

Fitness First UK; St Albans; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fitness organization in St Albans is seeking a General Manager to oversee club operations. This role includes ensuring high safety and service standards, managing team development, and optimizing financial performance. The ideal candidate has strong leadership skills and a passion for fitness. Join us to create a vibrant community and transform lives!

Qualifications

• Experience in a fitness or gym management role is preferred.
• Strong leadership skills with a focus on team development.
• Ability to manage financial performance and improve club health.

Responsibilities

• Oversee all aspects of club operations ensuring safety and compliance.
• Provide training and development for the team.
• Manage member experience and improve retention.
• Achieve sales performance and financial targets.
• Maintain club standards and ensure regulations are met.

Skills

Leadership

Team Training

Operational Excellence

Sales Performance

Member Experience

Job description

If you are a passionate leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

About Us

At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic and experienced General Manager to lead our team and drive our club to new heights of success.

Job Purpose

As the General Manager, your primary objective is to provide an exceptional fitness and service offering by overseeing all aspects of operations in a safe environment. You will combine strategy and execution to ensure team success, providing leadership within finance, member experience, club team development, and creating a service-led member community, underpinned by the necessary member and employee safety standards through compliance.

Key Responsibilities

• Team Training and Development
  • Provide comprehensive training to the team, ensuring all members complete their required FF modules.
  • Grow and coach your team to achieve their personal development objectives.
  • Attract, recruit, engage, develop, and coach premium fitness staff to deliver a 5-star experience.
• Operational Excellence
  • Uphold operational excellence in all customer interactions and be visible to our members during peak times.
  • Ensure 100% safety for all employees and members through compliance channels.
  • Oversee consistent service excellence, achieving both club vibe and energy.
• Member Experience
  • Retain members through engaging conversations within an immaculate, fully operational facility.
  • Oversee the consistent delivery of a premium fitness proposition, driving improved member visitation.
• Sales and Financial Performance
  • Oversee sales performance through consistent service and tour excellence.
  • Manage Profit & Loss to improve the club's financial health.
• Club Standards and Compliance
  • Maintain overall club standards, including cleanliness, hygiene, staff dress, and name badges.
  • Lead on the safety of the club, ensuring compliance with all regulations.
  • Always comply with company policies and procedures.
• Duty Management
  • Prepare Duty Managers to ensure a great welcome and experience for every member.
  • Ensure fitness proposition steering to GX classes and 1-1 sessions.
  • Maintain visibility and create a great vibe within