General Manager - Southport

Lounge Underwear Ltd.; Sefton; On-site; GBP 150,000 - 200,000; Full time

Job summary

A renowned hospitality brand in Sefton is seeking a General Manager to lead their team and ensure exceptional service. You will be responsible for creating a vibrant atmosphere where customers leave satisfied and engaged. The ideal candidate will have a proven background in the bar or restaurant sector, familiarity with KPIs, and experience in training staff. This position offers great perks including overtime pay, staff discounts, and opportunities for personal development.

Benefits

Overtime pay for every hour worked over contracted hours

Staff food on every shift

50% off food and drinks from day one

Paid breaks

28 days holiday (inclusive of Bank Holidays)

Enhanced maternity and paternity pay after 2 years

Company pension scheme

Long service awards

Tips shared equally across the team

Qualifications

• Experience in a managerial role within a bar or restaurant environment.
• Ability to manage based on KPIs, labor, and stock.
• Successful track record in training and managing front of house teams.

Responsibilities

• Lead the team to deliver excellent service across all shifts.
• Ensure the Lounge is a happy place for the community.
• Manage operations in line with brand standards and budget.

Skills

Management experience in a bar or restaurant

Experience with KPIs

Staff training and recruitment

Customer service skills

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management,

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!