General Manager : Soft Services

TipTopJob; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced General Manager to oversee Soft Facilities Management services. You will lead day-to-day operations, manage budgets, and develop teams while fostering strong client relationships. Ideal candidates have a proven background in Soft FM operations, strong financial acumen, and exceptional leadership skills. This role offers the opportunity to drive strategic initiatives for enhanced service delivery.

Qualifications

• Proven experience in managing Soft FM operations or multi-service contracts.
• Strong leadership and people management skills.
• Experience controlling budgets and performance metrics.
• Excellent communication and stakeholder management abilities.
• Results-driven with a focus on service excellence.

Responsibilities

• Lead and manage the delivery of Soft FM services.
• Oversee and develop on-site teams.
• Monitor financial performance and manage budgets.
• Build strong client and stakeholder relationships.
• Drive strategic initiatives for service delivery.

Skills

Leadership

Financial acumen

Client relationship management

Operational efficiency

People management

Job description

Overview

My client, a leading third:party service provider, is seeking an experienced General Manager to oversee the full delivery of Soft Facilities Management services. This senior leadership role will be responsible for ensuring operational excellence, compliance, client satisfaction, and financial performance across all service lines.

Responsibilities

• Lead and manage the day-to-day delivery of all Soft FM services, ensuring high standards and adherence to contractual and performance targets.
• Oversee, support, and develop on-site teams, fostering a culture of safety, accountability, and continuous improvement.
• Monitor financial performance, manage budgets, and identify opportunities for operational efficiencies and cost savings.
• Build and maintain strong client and stakeholder relationships, acting as the primary point of contact for operational matters.
• Drive strategic initiatives to enhance service delivery, operational efficiency, and overall performance across all FM services.

Qualifications / Requirements

• Proven experience in managing Soft FM operations or multi-service contracts within a third-party or outsourced environment.
• Strong leadership and people management skills, with the ability to motivate and develop diverse teams.
• Sound commercial and financial acumen, with experience controlling budgets and performance metrics.
• Excellent communication, client relationship, and stakeholder management abilities.
• A results-driven approach with a focus on service excellence and operational efficiency.

Joe at COREcruitment dot com