General Manager, Regenerative Hospitality & Retail

Knepp Swallows Ltd; Horsham; On-site; GBP 150,000 - 200,000; Full time

Job summary

A pioneering rewilding project in the UK seeks a General Manager to oversee the restaurant and shop at Knepp Estate. You will manage daily operations, ensure exceptional customer experiences, and promote sustainability in all aspects. The ideal candidate will have proven hospitality experience, strong leadership skills, and a customer-first mindset. This role offers competitive salary packages and numerous employee perks, set in an inspiring environment focused on ecological restoration.

Benefits

Competitive salary

KPI linked Bonus

Staff discounts & holiday allowance

Professional development opportunities

Weekly staff Yoga

Good work-life balance

Free camping at the campsite

Complimentary safari

Accommodation possibility

Free parking

Qualifications

• Proven experience in hospitality, restaurant, and retail management.
• Strong leadership skills with a capability to manage diverse teams.
• Excellent communication abilities and customer-first mindset.
• Sound financial management skills, including budgeting and forecasting.
• Good knowledge of sustainability practices is a plus.

Responsibilities

• Manage daily operations of the onsite restaurant and shop.
• Ensure exceptional service quality and guest satisfaction.
• Oversee financial performance, budgeting, and cost control.
• Collaborate with marketing for events and seasonal menus.
• Embed sustainability ethos within operations.

Skills

Leadership skills

Customer service mindset

Financial management

Communication skills

Operational management

Job description

A pioneering rewilding project in the UK seeks a General Manager to oversee the restaurant and shop at Knepp Estate. You will manage daily operations, ensure exceptional customer experiences, and promote sustainability in all aspects. The ideal candidate will have proven hospitality experience, strong leadership skills, and a customer-first mindset. This role offers competitive salary packages and numerous employee perks, set in an inspiring environment focused on ecological restoration.