General Manager

Lounge Underwear Ltd.; Bristol; On-site; GBP 150,000 - 200,000; Full time

Job summary

A fast-growing hospitality business in Bristol seeks a brilliant General Manager to lead their team. You'll ensure every shift is an amazing experience for both staff and customers, making sure everyone leaves happy. Responsibilities include managing key performance indicators, overseeing training and recruitment, and maintaining high operational standards. The position offers competitive perks such as paid breaks, bonuses, and an inclusive company culture.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday pro-rata

Enhanced maternity and paternity pay

Employee parties and competitions

Company pension scheme

Long service awards

Power over your pay with Wagestream

Support from the Licenced Trade Charity

Career progression opportunities

Achievable bonuses

Shared team tips

Christmas and Boxing Day off

Qualifications

• Existing managerial experience in restaurants, bars, or cafes essential.
• Ability to manage through clear KPIs with budget adherence.
• Experience delivering training and recruitment for front-of-house teams.

Responsibilities

• Lead a team to deliver excellent service and manage operations.
• Ensure customer satisfaction and manage shift quality.
• Oversee recruitment and training of front-of-house staff.

Skills

Team leadership

Customer service

KPI management

Training and recruitment

Food safety knowledge

Bar environment experience

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super‑brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super‑brilliant management,

Responsibilities & Qualifications

• Existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, cafe or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks preparation.
• Familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment and other brand standards within a budget.
• Delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house; understanding what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro‑rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked‑about staff party in hospitality – Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!