General Manager - New Opening - Haverhill

Lounge Underwear Ltd.; Haverhill; On-site; GBP 150,000 - 200,000; Full time

Job summary

A dynamic restaurant group in England is seeking a Manager to lead their team and ensure exceptional service in a vibrant environment. The ideal candidate has experience in restaurant management and a passion for customer satisfaction. Responsibilities include overseeing team operations, training, and driving performance through clear KPIs. Unique perks include overtime pay, generous discounts, and personal development opportunities.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Staff party events

Competitions and incentives

Company pension scheme

Long service awards

Pay management with Wagestream

Support via Licenced Trade Charity

Career progression opportunities

Achievable bonuses

Shared tips

Time off for Christmas and Boxing Day

Qualifications

• Experience in restaurant management (General Manager, Assistant Manager, etc.).
• Background in bar or restaurant environments.
• Familiarity with KPIs and budget management.

Responsibilities

• Lead the team and ensure exceptional customer service.
• Manage shifts and operational standards.
• Oversee training and recruitment of front of house staff.

Skills

General Manager

Team leadership

Customer service

Food and drinks preparation

KPI management

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super‑brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super‑brilliant management

Job Overview

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.
  This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!