General Manager (Multi Site)

Native; Wales; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading property management firm in the UK is seeking a General Manager to oversee onsite operations and ensure excellence across multiple departments including Customer Service and Facilities Management. The ideal candidate has significant experience in property or hospitality management, a strong commitment to customer service, and proven leadership abilities. Join a dynamic team dedicated to creating sustainable communities.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Experience within BTR, property, hospitality, or leisure at a senior manager level.
• Strong passion for customer service and ensuring excellence.
• Skilled at leading diverse operational teams and inspiring high performance.
• Knowledge of building operations, statutory obligations, and health & safety.
• Clear, calm, and confident communicator with strong leadership qualities.
• Highly organised, methodical, and able to deliver under pressure.

Responsibilities

• Lead onsite operations with excellence as a General Manager.
• Manage customer service, facilities, leasing, and health & safety standards.
• Take ownership of the residential operating budget and ensure efficiency.
• Build strong relationships with commercial tenants and community partners.
• Drive engagement initiatives and maintain the asset to the highest quality.

Skills

Customer service excellence

Leadership

Operational management

Budget management

Community engagement

Job description

Overview

We are looking for a General Manager, a strong and vibrant leader to guide our onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. As a General Manager, you will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience across all touchpoints. You will also oversee commercial tenants, events partnerships, and community engagement to ensure we deliver our mission of creating sustainable communities with soul.

Responsibilities

• Lead onsite operations with excellence as a General Manager.
• Manage customer service, facilities, leasing, and health & safety standards.
• Take ownership of the residential operating budget and ensure efficiency.
• Build strong relationships with commercial tenants and community partners.
• Drive engagement initiatives and maintain the asset to the highest quality.
• Collaborate with the Regional Head of Operations to deliver business improvements.

Experience and Qualifications

• Experience within BTR, property, hospitality, or leisure at a senior manager level.
• Strong passion for customer service and ensuring excellence.
• Skilled at leading diverse operational teams and inspiring high performance.
• Knowledge of building operations, statutory obligations, and health & safety.
• Clear, calm, and confident communicator with strong leadership qualities.
• Highly organised, methodical, and able to deliver under pressure.
• Able to maintain confidentiality and discretion at all times.

About Native Communities

We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.

Our people are our superpower - our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing - in an environment where your talents are valued, nurtured, and developed.

Benefits

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Diversity & Inclusion

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.