General Manager - Monday - Friday

Compass Group UK & Ireland; Bristol; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading workplace catering company in Bristol is seeking a General Manager to oversee operations and enhance customer experience. The ideal candidate will have a strong management background, excellent customer service skills, and the ability to lead and develop teams. This role offers a competitive salary and various employee benefits including personal development opportunities and a supportive work environment.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Wellbeing strategy

Family friendly support

Volunteering days

Recognition schemes

Qualifications

• Strong management background in hospitality or catering industry.
• Experience in Front of House customer service.
• Ability to lead teams and build client relationships.

Responsibilities

• Oversee client relationships and address comments.
• Achieve financial targets and manage budgets.
• Lead and train Front of House teams.

Skills

Management background

Customer service

Team development

Job description

At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a hands-on General Manager to work with us at prestigious workplace site in Bristol.

Location: BS1 5LF

Rate of pay: £36,500 - £40,000 per annum

Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday

Overview

As General Manager you will have a strong management background, a passion and flair for Front of House customer service. You will be hands on, leading from the front, driving standards & customer experience. You will ensure your Head Chef and team use the freshest, seasonal ingredients to create daily Gather & Gather menus, ensure that every cup of coffee is extracted to perfection, and that baked goods and retail displays are presented to the highest standard. You will demonstrate strong coaching skills to support the development of your team and build solid client and customer relationships to support business growth. You will oversee all financials to ensure targets and budgets are achieved.

Key responsibilities

Relationship Management

• Be the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and use the information to improve the offering at the business.

Finance

• Ensure the site achieves the financial targets agreed with the client in line with the budget.
• Identify and implement a timely strategy to overcome shortfalls if the budget is not being achieved.
• Maximise income at the site through effective purchasing, marketing and revenue/waste control.

Managing/Developing a Team

• Provide effective performance management and appraisals to all Front of House staff and the Head Chef.
• Ensure induction, initial skills and on-the-job training is provided for all Front of House staff to ensure service aligns with client expectations and CH&CO standards.
• Use outputs from performance management to identify training needs and work with CH&CO to address these needs.

Health & Safety

• Keep up to date with COSHH and HACCP procedures and methods.

Most importantly, take pride in what you do and have fun doing it!

What’s in it for you?

Working with Gather & Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits and development opportunities to keep you content.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers