General Manager Monday - Friday

Gather & Gather UK; Bristol; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading catering service provider in Bristol is seeking a General Manager to lead and enhance customer experience. The role involves managing relationships, achieving financial targets, and developing a team. Ideal candidates have a strong management background and a passion for front-of-house service. Great benefits, including personal development opportunities and a life assurance scheme, are provided.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Great wellbeing strategy

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Qualifications

• Experience in a managerial role within the food service industry.
• Ability to build solid client and customer relationships.
• Knowledge of COSHH and HACCP procedures.

Responsibilities

• Lead the team and drive standards & customer experience.
• Manage financial targets in line with budget.
• Provide performance management and appraisals to staff.

Skills

Strong management background

FOH customer service

Coaching skills

Financial management

Job description

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a hands on General Manager to work with us at prestigious workplace site in Bristol.

Location: BS1 5LF

Rate of pay: £36,500 - £40,000 per annum

Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday

About The Role

As General Manager you will have a strong management background, a passion and flair for FOH customer service. You will be hands on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather & Gather menus. Ensuring that every cup of coffee is extracted to perfection, baked goods and retail displays are presented to highest standard and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team. Build solid client & customer relationships to support the growth of your business. Oversee all financials to ensure all business targets and budgets are achieved.

Key responsibilities

Relationship Management

• Be the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given business.

Finance

• Ensure the site achieves the financial targets agreed with the client in line with the budget.
• If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall.
• Make sure income is maximised at the site through effective purchasing, marketing and revenue/ waste control.

Managing/Developing a Team

• Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef.
• Ensure induction, initial skills and on the job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met.

Health & Safety

• To keep up to date with all COSHH and HACCP procedures and methods.

Most importantly, take pride in what you do and have fun doing it!

What's in it for you?

Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers