General Manager (Members\' Dining) - AELTC Wimbledon

Compass Group; City Of London; On-site; GBP 60,000 - 69,000; Full time

Job summary

A renowned hospitality organization is seeking a General Manager for Members' Dining at the prestigious AELTC Wimbledon. You will lead a premium hospitality team to deliver five-star service, manage a diverse team, and ensure exceptional guest experiences. The ideal candidate should have experience in five-star establishments and exceptional leadership skills. This role offers a competitive salary and a range of benefits including healthcare, development opportunities, and wellness support.

Benefits

23 days' annual leave

Healthcare & wellbeing support

Mental health support

Family benefits

Shopping and entertainment discounts

Pension and Life Assurance

Meals on duty included

Qualifications

• Proven experience managing diverse teams within private Members’ clubs or five-star establishments.
• Flexible availability to support a seven-day-a-week operation.
• Strong problem-solving skills with demonstrated examples of overcoming challenges.

Responsibilities

• Deliver exceptional food and customer service standards across all areas of the Clubhouse.
• Build strong relationships with Members through proactive communication, professionalism, and attention to detail.
• Lead and inspire a hands-on, service-driven team.

Skills

Team management

Customer service

Problem-solving

Communication

Organisational skills

Job description

Overview

General Manager (Members' Dining) - AELTC Wimbledon | Full-Time / Permanent – £60,000 + benefits. Leading a premium hospitality team at the All England Lawn Tennis Club (AELTC), delivering five-star service across Members Dining and catering operations at indoor tennis courts. Role supports year-round exclusive private Members’ Club operations and the unrivalled hospitality during The Championships.

Reporting to the Operations Manager, you will drive a high-performing team, ensuring an exceptional guest experience for Members and event guests, while upholding the Club’s prestigious reputation.

Responsibilities

• Deliver exceptional food and customer service standards across all areas of the Clubhouse, ensuring a premium experience for Members at all times.
• Build strong relationships with Members through proactive communication, professionalism, and attention to detail.
• Lead and inspire a hands-on, service-driven team; manage recruitment, onboarding, training, and ongoing development to meet goals.
• Oversee rotas and staffing levels for Clubhouse service and outdoor events.
• Ensure accurate financial processes, including daily sales reconciliation, member billing, and cash handling procedures.
• Uphold Health & Safety and Food Safety standards, complying with Compass Group policies and legal requirements.
• Collaborate with the AELTC Club Office and internal committees to support events, match-day catering, and KPI achievement.
• Maintain visibility and a calm, professional presence for Members, fostering a five-star dining experience.

Qualifications & Experience

• Proven experience managing diverse teams within private Members’ clubs or five-star establishments.
• Flexible availability to support a seven-day-a-week operation.
• Confident and personable; comfortable engaging with senior executives across industries to build meaningful connections.
• Strong problem-solving skills with demonstrated examples of overcoming challenges.
• Impeccably groomed with a polished, professional appearance; calm, dignified demeanor with flexibility to changing work demands.
• Strong organisational skills with ability to plan, prioritise, and manage daily tasks efficiently.

What You’ll Get

• 23 days' annual leave plus bank holidays, birthday off, and holiday purchase scheme.
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: additional leave after maternity return, baby birthday day off, enhanced family leave.
• Perks: discounts on shopping, entertainment, travel, 20% off Nuffield Health, 10% off PureGym memberships.
• Financial wellbeing: Pension, Life Assurance, salary finance rates.
• Development opportunities: Professional subscriptions, ongoing training, structured career pathways.
• Meals on duty included.

About Levy Levy is a global hospitality partner delivering memorable guest experiences with a focus on people and the planet. We partner with iconic venues and events, including Wimbledon, and are committed to inclusion and equal opportunities for all candidates.